What you should know about the role
Receives incoming calls and determines the products, services or resources that the caller requires (or could benefit from). Provides direct support services to members; or, connects them with the appropriate staff representative.
As a Member Contact Specialist, you will have opportunities to:
Have a large and tangible impact on members lives
Experience a nice mix of member interaction while still being "behind the scenes"
Increase your exposure to operations and consumer lending
Be an important part of a fun, dynamic and high-performing sales and service team
Major Duties:
Cross-sell electronic services and assist members in setting up electronic services enrollment and understanding the e-statement process.
Perform teller functions for members (i.e. transfer funds between accounts and/or loan, stop payments, close and reorder debit cards, provide balances and last five transactions, reissue and reset...
