J&B Medical Supply Company
901 Tower Dr., Suite 401, Troy, MI
Our Customer Service Representatives (CSR) interact daily with new and existing medical supply customers to provide high quality service, in a Call Center environment.
Minimum Qualifications :
Excellent verbal communication skills – polite, friendly, helpful and courteous
Detail oriented, excellent documentation skills, and the ability to follow through to the end.
Strong listening skills
Proficient and strong computer skills
Displays professionalism and a positive attitude
Ability to perform in a fast paced environment.
Desire to help others
Preferred Qualifications :
2 years customer service experience
Knowledge of medical terminology
Medicare and Medicaid background
Durable Medical Equipment (DME) experience
Benefits:
Medical, dental, vision and supplemental benefits at 90 days
401K eligibility after (1) year of employment.
Nov 06, 2018
Full time
Our Customer Service Representatives (CSR) interact daily with new and existing medical supply customers to provide high quality service, in a Call Center environment.
Minimum Qualifications :
Excellent verbal communication skills – polite, friendly, helpful and courteous
Detail oriented, excellent documentation skills, and the ability to follow through to the end.
Strong listening skills
Proficient and strong computer skills
Displays professionalism and a positive attitude
Ability to perform in a fast paced environment.
Desire to help others
Preferred Qualifications :
2 years customer service experience
Knowledge of medical terminology
Medicare and Medicaid background
Durable Medical Equipment (DME) experience
Benefits:
Medical, dental, vision and supplemental benefits at 90 days
401K eligibility after (1) year of employment.
Delta Dental of Michigan
27500 Stansbury Rd, Farmington Hills, MI 48334
TYPICAL ASSIGNMENTS
* Researches inquiries by accessing the claims processing system and other informational sources
* Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
* Makes corrections to claims and eligibility
* Enters new claims, eligibility and subscriber information into the mainframe
* Reviews subscriber's coverage to determine type and level of benefits
* Maintains related departmental records and files
* Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc.
Job Requirements:
* Possess a high school diploma or equivalent
* Delta Dental approved dental certificate or one-year dental office chairside assisting or one-year of front desk/dental carrier billing, or 9 months of experience in the Customer Service department as a Customer Service Trainee
* Successful completion of the dental terminology assessment within the past year (no more than 5 wrong) (assessment waived if candidate currently holds a position that requires dental knowledge)
* Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position)
* Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday
* Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday
* Possess a basic understanding in the use and operation of a personal computer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Nov 06, 2018
Full time
TYPICAL ASSIGNMENTS
* Researches inquiries by accessing the claims processing system and other informational sources
* Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
* Makes corrections to claims and eligibility
* Enters new claims, eligibility and subscriber information into the mainframe
* Reviews subscriber's coverage to determine type and level of benefits
* Maintains related departmental records and files
* Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc.
Job Requirements:
* Possess a high school diploma or equivalent
* Delta Dental approved dental certificate or one-year dental office chairside assisting or one-year of front desk/dental carrier billing, or 9 months of experience in the Customer Service department as a Customer Service Trainee
* Successful completion of the dental terminology assessment within the past year (no more than 5 wrong) (assessment waived if candidate currently holds a position that requires dental knowledge)
* Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position)
* Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday
* Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday
* Possess a basic understanding in the use and operation of a personal computer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
12 to 30 hours per week
Monday – Friday 9 a.m. – 6 p.m.
The Customer Care Representative (CCR) will provide superior customer support. We are seeking bright, articulate, detail-oriented individuals with a desire to help us resolve customer issues and be brand ambassadors. This vital position requires an action-orientated, flexible problem –solver who will assist customers in expediting orders and correcting post-sale problems. CCRs will communicate with customers primarily via phone and utilize a variety of software tools to navigate customer accounts, research, and review account details and communicate effective solutions in a fun, and fast-paced environment.
Key Responsibilities:
Answer incoming calls and assist customers
Achieve results through teamwork
Ability to multitask
Operate accurately and efficiently in a fast-paced, fun environment
Maintain composure in escalated situation Self-motivated
Team Player
Self-starter
Works well with minimum supervision
Qualifications/Skills Required:
Professional appearance and conduct
Reliability to work as scheduled
Caring and active listening skills
Successfully complete required program testing
Articulate written and verbal communications skills
Emotional Intelligence ~ ability to adjust conversation to meet and engage the customer
Empathetic and sympathetic
Proficiency with Windows PC applications including MS Office and Internet
Math and problem-solving skills
Typing 40 WPM
Education:
High School diploma
One year customer service experience; call center preferred but not required
About Jerry Baker, America's Master Gardener:
Jerry Baker is seeking dedicated, caring individuals with diverse experiences, perspectives, and cultures to become a part of our Warehouse team. When you join our family you’re welcomed into a team where all employees are empowered to be innovative, solutions-oriented, advocates for success and like to have fun doing so.
Nov 17, 2018
Part time
12 to 30 hours per week
Monday – Friday 9 a.m. – 6 p.m.
The Customer Care Representative (CCR) will provide superior customer support. We are seeking bright, articulate, detail-oriented individuals with a desire to help us resolve customer issues and be brand ambassadors. This vital position requires an action-orientated, flexible problem –solver who will assist customers in expediting orders and correcting post-sale problems. CCRs will communicate with customers primarily via phone and utilize a variety of software tools to navigate customer accounts, research, and review account details and communicate effective solutions in a fun, and fast-paced environment.
Key Responsibilities:
Answer incoming calls and assist customers
Achieve results through teamwork
Ability to multitask
Operate accurately and efficiently in a fast-paced, fun environment
Maintain composure in escalated situation Self-motivated
Team Player
Self-starter
Works well with minimum supervision
Qualifications/Skills Required:
Professional appearance and conduct
Reliability to work as scheduled
Caring and active listening skills
Successfully complete required program testing
Articulate written and verbal communications skills
Emotional Intelligence ~ ability to adjust conversation to meet and engage the customer
Empathetic and sympathetic
Proficiency with Windows PC applications including MS Office and Internet
Math and problem-solving skills
Typing 40 WPM
Education:
High School diploma
One year customer service experience; call center preferred but not required
About Jerry Baker, America's Master Gardener:
Jerry Baker is seeking dedicated, caring individuals with diverse experiences, perspectives, and cultures to become a part of our Warehouse team. When you join our family you’re welcomed into a team where all employees are empowered to be innovative, solutions-oriented, advocates for success and like to have fun doing so.
Diversified Glass*Henderson Glass*Great Lakes Claims
Southfield, MI, USA
Who we are:
At Henderson Glass we are Michigan’s Glass Experts. We are a Michigan company with over 25 locations from Holland to New Baltimore and we have been around for over 100 years. In addition to auto glass repair and replacement, we are proud to offer our customers commercial and residential glass products and services. Our business is everything glass and our customer base is expansive. Most of our employees have been with Henderson for over 10 years or more. We are a family based, Michigan company that is continuing to grow.
Who we need:
At Henderson we are looking for those interested in a career with our growing company. We need all types of that take pride in their work and have experience working though problems effectively in a team atmosphere.
Job Summary:
CSA's are responsible for all facets of customer service, order delivery, and associated administrative functions, including collections, billings and customer satisfaction follow-up.
Essential Functions:
Greets customers in a timely manner and offers to be of service.
Answers phones in a professional manner.
Provides estimates and schedules appointments with customers allowing proper time for work completion.
Verifies insurance deductibles and explains deductible discount programs in accordance with current company programs.
Must have excellent communication skills to explain features, benefits and warranties of company products and services to customers.
Handles minor customer complaints by telephone and in person.
Continually develops product knowledge in auto and flat glass.
Offers complimentary products or services to customers.
Processes transactions and completes daily cash out procedures following documented policies and procedures.
Completes bank deposit according to company policy and procedure.
Completes appropriate accounts payable and receivable processes.
Makes collection calls on past due accounts and accurately records such activity.
Completes store opening and closing activities as established by Corporate office.
Completes general clerical functions such as filing, faxing, taking messages, making photocopies, and other such functions as directed by a supervisor.
Exhibits good organizational skills.
Works well with co-workers, vendors, and customers.
May be trained to occasionally cut glass for picture frames, etc.
May be trained to perform basic windshield repairs
Tools and Materials Used: Computer, photo copier, fax machine, hand tools and safety equipment
Job Conditions and Work Schedule:
Fast Paced Environment, Self Paced Work, Usually 40 hours per week, overtime may be required as business needs dictate. Schedules are based upon normal office hours of M-F 8am-5pm and Sat 8am-1pm
Minimum Qualifications:
Patience to learn and work through solving problems in a face paced environment
Ability to handle customer service issues
Previous experience in the service or retail industry is a plus
Ability to lift and carry up to 25lbs
High school diploma or GED
What you'll get:
Competitive hourly pay with a strong, local, growing company
Consistent Schedule
401k
Medical, Dental, Vision Insurance
Paid time off
Nov 17, 2018
Full time
Who we are:
At Henderson Glass we are Michigan’s Glass Experts. We are a Michigan company with over 25 locations from Holland to New Baltimore and we have been around for over 100 years. In addition to auto glass repair and replacement, we are proud to offer our customers commercial and residential glass products and services. Our business is everything glass and our customer base is expansive. Most of our employees have been with Henderson for over 10 years or more. We are a family based, Michigan company that is continuing to grow.
Who we need:
At Henderson we are looking for those interested in a career with our growing company. We need all types of that take pride in their work and have experience working though problems effectively in a team atmosphere.
Job Summary:
CSA's are responsible for all facets of customer service, order delivery, and associated administrative functions, including collections, billings and customer satisfaction follow-up.
Essential Functions:
Greets customers in a timely manner and offers to be of service.
Answers phones in a professional manner.
Provides estimates and schedules appointments with customers allowing proper time for work completion.
Verifies insurance deductibles and explains deductible discount programs in accordance with current company programs.
Must have excellent communication skills to explain features, benefits and warranties of company products and services to customers.
Handles minor customer complaints by telephone and in person.
Continually develops product knowledge in auto and flat glass.
Offers complimentary products or services to customers.
Processes transactions and completes daily cash out procedures following documented policies and procedures.
Completes bank deposit according to company policy and procedure.
Completes appropriate accounts payable and receivable processes.
Makes collection calls on past due accounts and accurately records such activity.
Completes store opening and closing activities as established by Corporate office.
Completes general clerical functions such as filing, faxing, taking messages, making photocopies, and other such functions as directed by a supervisor.
Exhibits good organizational skills.
Works well with co-workers, vendors, and customers.
May be trained to occasionally cut glass for picture frames, etc.
May be trained to perform basic windshield repairs
Tools and Materials Used: Computer, photo copier, fax machine, hand tools and safety equipment
Job Conditions and Work Schedule:
Fast Paced Environment, Self Paced Work, Usually 40 hours per week, overtime may be required as business needs dictate. Schedules are based upon normal office hours of M-F 8am-5pm and Sat 8am-1pm
Minimum Qualifications:
Patience to learn and work through solving problems in a face paced environment
Ability to handle customer service issues
Previous experience in the service or retail industry is a plus
Ability to lift and carry up to 25lbs
High school diploma or GED
What you'll get:
Competitive hourly pay with a strong, local, growing company
Consistent Schedule
401k
Medical, Dental, Vision Insurance
Paid time off
Delta Dental of Michigan
27500 Stansbury Rd, Farmington Hills, MI 48334
TYPICAL ASSIGNMENTS In a developing and learning capacity, the Trainee will perform the following typical assignments: *Researches inquiries by accessing the claims processing system and other informational sources *Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. *Maintains related departmental records and files *Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc. *Makes corrections to claims and eligibility *Enters new claims, eligibility and subscriber information into the mainframe *Reviews subscriber's coverage to determine type and level of benefits
Job Requirements:
*Possess a high school diploma or equivalent *One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience *Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) *Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday *Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Nov 06, 2018
Full time
TYPICAL ASSIGNMENTS In a developing and learning capacity, the Trainee will perform the following typical assignments: *Researches inquiries by accessing the claims processing system and other informational sources *Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. *Maintains related departmental records and files *Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc. *Makes corrections to claims and eligibility *Enters new claims, eligibility and subscriber information into the mainframe *Reviews subscriber's coverage to determine type and level of benefits
Job Requirements:
*Possess a high school diploma or equivalent *One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience *Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) *Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday *Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
