9 Customer Service jobs

We’re looking for an experienced Travel Agent to join our team and become a crucial element in our success. The ideal candidate will have some travel experience under his or her belt and be familiar with both domestic and foreign destinations. We offer some on-the-job training, but we need someone who can start performing on day one. Key Responsibilities: Accountable for selling travel insurance to the customer. Accountable for notifying the customer of schedule changes. Administer refunds, exchanges, and voids in accordance with airline and company policies. Accountable for prompt customer follow up after completion of their trip. Accountable for learning to sell travel products including cruise, packages, hotel, and car. Conduct ticket quality checks as scheduled and achieve accuracy targets. Administer exchanges in accordance with airline and company policies. Accountable for the proper creation of profiles in client base. Sky Bird Travel & Tours offers:  Flexible Schedules, Medical, Dental, Vision, 401k, Travel benefits and more! Job Requirements: High School Diploma or Higher 1 year + of Travel Coordination and/ or arrangements Fluent in English. Fluent in Mandarin is a plus !

Our Customer Service Representatives (CSR) interact daily with new and existing medical supply customers to provide high quality service, in a Call Center environment. Minimum Qualifications : Excellent verbal communication skills – polite, friendly, helpful and courteous Detail oriented, excellent documentation skills, and the ability to follow through to the end. Strong listening skills Proficient and strong computer skills Displays professionalism and a positive attitude Ability to perform in a fast paced environment. Desire to help others Preferred Qualifications : 2 years customer service experience Knowledge of medical terminology Medicare and Medicaid background Durable Medical Equipment (DME) experience Benefits: Medical, dental, vision and supplemental benefits at 90 days 401K eligibility after (1) year of employment

The Call Center Representative position is responsible for speaking with homeowners about their home improvement needs. The Call Center Representative will then give the customer information on our products as well as the company and then they will set-up an appointment for the customer to meet with a sales representative to receive a free estimate. This is a fantastic opportunity to get started within the company, be able to quickly succeed and grow within the company!   The schedule for this opportunity is a 5-6 day work week and the call center is open from Monday thru Sunday from 8am-11pm. Call Center Representatives earn up to $500-$1000+/week in this opportunity. $500 employee of the month and $500 employee referral bonus opportunities. Eligible for benefits after 90 days, company matching 401k, paid time off and paid holidays off are also offered. Job Requirements: High School Diploma or GED No experience necessary however we prefer customer service skills

The Customer Service Administrator is responsible for providing administrative support for Product Sales and Service activities, while maintaining a high level of customer service to internal staff as well as customers. Acts as the primary point of contact for customer issues such as order status, repair status, quotes, payment, etc. (thus, support issues not involving technical product specifications, application, etc.). Confirms accuracy of the customer quote regarding prices, terms, quality, ship to and bill to addresses, etc. Converts quotes into orders once the customer PO is received and verified. Provides invoice generation with clerical accuracy and correct delivery timing to the customer. Proactively updates customer on upcoming delivery status, PO changes, etc. Coordinates service orders for shipping back repairs to the customer and subcontracting which includes: receives incoming repairs, updates database, and distributes to appropriate person/department. Assists Inside and Outside Sales Representatives with maintaining C4C database including assisting with updates, input of leads and notes, etc. Assist with quote generation with the guidance of Inside or Outside Sales as required. Coordinates with Global Manufacturing Plants for delivery of product and escalates issues and delays to appropriate Inside and Outside Sales representatives. Provides Sales Engineers and Managers with data and information as requested. Job Requirements: Education: High School Diploma Work Experience: 2 years Customer Service experience Familiarity with customer Purchase Orders, Terms & Conditions, Sales Contracts, etc. Good working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook. Good organizational ability and attention to detail. Familiarity with SAP, C4C, and contacts databases is a plus. Excellent written and verbal communication skills. Ability to multi-task. Accountable and reliable. Flexible, driven, positive, Customer First focus.

Typical Assignments: In a developing and learning capacity, the Trainee will perform the following typical assignments: *Researches inquiries by accessing the claims processing system and other informational sources *Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. *Maintains related departmental records and files *Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc. *Makes corrections to claims and eligibility *Enters new claims, eligibility and subscriber information into the mainframe *Reviews subscriber's coverage to determine type and level of benefits Job Requirements: Bidding Requirements: *Possess a high school diploma or equivalent *One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience *Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) *Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday *Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Represent Absopure Water Company during sales, service and delivery of refreshment services to home and office accounts in a safe, courteous and timely manner. To deliver all scheduled products/units a day. Manage product truck inventory throughout the business day. Acquire new customers via referrals and potential prospecting. Create an accurate invoice using a handheld device for each sale. Interface with the general public daily and promote the sale of Absopure products. Use time management skills to plan efficient routing each day based upon geographic area and customer time needs. Work safely and efficiently while lifting and moving product. Must be in neat, clean uniform attire daily to promote a positive Company image to customers and the general public. Other duties assigned as needed. Job Requirements: Requires a High School Diploma and the ability to obtain CDL-B with Airbrakes Endorsement. Additionally requires a good driving record and the ability to lift and carry 50 lbs repeatedly. Ideal candidates are reliable, excellent communicators, good time managers and operate with a customer service mindset.

We are looking for a Customer Service Representative who will focus on clientele development, converting customers to enthusiastic advocates for our brand by delivering consistent and passionate product and service performance that exceeds customer value expectations.   Communicate with the customers via emails and over the phone. 2. Respond to the problems of the customer promptly; Listen to the customer queries patiently and work with them to resolve any questions or problems.  3. Document customer accounts and assist in scheduling their appointments in a timely fashion.  4. Maintain records of interactions with the customers. 5. Coordinate with the internal departments to find solutions and resolve matters  6. Maintain a follow up on the customer and ensure they are satisfied.  7. Regular and consistent attendance and availability 8. Special Projects Other - Perform additional duties as required by the Company. Make continuous recommendations to improve quality and efficiency.    Job Requirements: Min. education- High school or GED equivalent required ; Some college level courses and/or technical courses (i.e. ASE or ICAR) preferred;   ***Strongly Preferred:  Bilingual English and Spanish*** Min. experience -Minimum 1 year previous of Customer Service, inbound call center, retail work or other customer facing experience.  Experience working independently or with limited supervision Salary offered- Start rate: $14/hr.

Customer Service Supervisor’s job entails organizing and directing the daily activities concerned to the call center’s operation. The main responsibility of a Customer Service Supervisor is to manage, train, and guide call center agents to execute their tasks. By resolving problems and complaints, a supervisor supports the team. The supervisors monitor agents and calculate call center performance and analyze reports. They prepare and develop schedules to control adequate staffing levels.  II. Essential Duties and Responsibilities  • Managing and directing the daily activities of Customer Service Representatives • Supervising, planning, and managing functions pertaining to Customer Service team environment  • Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators  • Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed  • Attending, following up and resolving customer complaints and questions  • Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job  • Carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency  • Compiling and maintaining lists of on-call and key schedules and personnel, and ensuring that the operators can use all lists as required  • Updating databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials  • Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary  • Communicating solutions, successes, and opportunities to the Manager of customer service  • Practicing and ensuring compliance with that of all the organization’s policies and procedures  • Regular attendance and availability •  The shift for this role is 12:00 p.m. - 8:30 p.m. EST.   Job Requirements: III. Skills and Specifications  • Ability to inspire and support people  • Good people and interpersonal skills to build effective relationships with all levels of professionals  • Ability to plan well and prioritize work  • Maintain calmness under tight pressure  • Good decision-making, IT, and communication skills  IV. Education and Qualifications  • Bachelor’s degree or associate degree from an accredited institution  • Experience in call center service activities   We provide:  • Business casual work environment  • Medical, Dental, Vision, Life, LTD insurances  • 401 k  • Flexible Spending Account (FSA)  • Paid Time Off  • Paid Holidays  • Employee Referral Award Program 

Our Dispatch I position is responsible for the assigning the day-to-day work of our inspections/audits for AiM. The position oversees all inspections/audits for AiM and strives to meet all SLA requirements of our customers. The Dispatcher I strives to deliver strong customer service to both internal and external clients while maximizing our efficiency to meet the company’s goals and objectives. Build efficient daily schedules that allow AiM to maximize the abilities of each employees Understands the daily operating systems/strategies used. Uses multiple programs/strategies to maximize work that can be completed  Be able to use multiple systems/resources to fix any issues during the day or before they happen. Facilitate interactions with various departments to find solutions and resolve customer service matters Sees tasks through completion Works with other dispatchers within the teams. Growing as resource for other dispatchers. Regular and consistent attendance and availability Follows the lead of AiM Management and completes work assigned Other - Perform additional duties as required by the Company. Make continuous recommendations to improve quality and efficiency.  Job Requirements: Min. education- High School Diploma/GED or equivalent professional business training required. Some College preferred Min. experience - Minimum of at least one year of Customer Service, Dispatch, Data analysis experience Salary offered- Start rate: $14/hr.