$12.00 - $15.00 hourly
JMS and Associates 37735 Enterprise Court, Farmington Hills, MI, USA
Oct 18, 2019Full time
RESPONSIBILITIES: Answer incoming provider and member calls regarding health insurance. Call center reps are expected to take at least 60-80 calls a day, with an AHT of 5 minutes. Call types are eligibility, benefits, claims, and other general health insurance information. Access various systems to research and resolve inquiries and issues. CRITICAL COMPONENTS OF SUCCESS: Must be a quick learner and able to retain information. Strong computer knowledge and excellent typing skills. Strong verbal, written and analytical skills. Ability to multi-task with a strong attention to detail. Ability to communicate with customers, managers, and co-workers effectively and professionally. Attendance is one of the most critical components of success. Positive and Enthusiastic attitude. Strong desire to exceed expectations. Competitive Benefit Package: 2 Weeks paid Training 401k with employer match, Medical, Dental, Vision, Paid Holidays, Employer paid life insurance and paid time off. Job Requirements: Education –Minimum of HS Diploma/GED Must be available to work 11am-8pm Work Experience-Minimum of 2 years of experience preferred, health care call center experience preferred.