34 Customer Service jobs

Summary/Objective  The Parts Counter Salesperson performs a variety of customer service, in store marketing, promoting, advertising and stocking duties related to the receiving, sale and delivery of parts and accessoriest.  This is a first shift position, hours are 9am-6pm M-F, and 1 Saturday a month, 9am -3:30 pm. Essential Functions  Read catalogs, or computer displays to determine replacement part stock numbers and prices.  Determine replacement parts required, according to inspections of old parts, customer requests, or  customers' descriptions of malfunctions.  Receive and fill telephone orders for parts.  Fill customer orders from stock.  Prepare sales slips or sales contracts.  Receive payment or obtain credit authorization.  Take inventory of stock.  Advise customers on substitution or modification of parts when identical replacements are not available.  Examine returned parts for defects, and exchange defective parts or refund money.  Mark and store parts in stockrooms according to prearranged systems.  Catalog and categorize parts for proper placement on the stock shelves   Competencies  Ability to read and comprehend instructions and information.  Excellent communication skills.  Some sales experience.  Will be trained on the dealership’s computer system.  Professional appearance. 

What you should know about the role Receives incoming calls and determines the products, services or resources that the caller requires (or could benefit from). Provides direct support services to members; or, connects them with the appropriate staff representative. As a Member Contact Specialist, you will have opportunities to: Have a large and tangible impact on members lives Experience a nice mix of member interaction while still being "behind the scenes" Increase your exposure to operations and consumer lending Be an important part of a fun, dynamic and high-performing sales and service team Major Duties: Cross-sell electronic services and assist members in setting up electronic services enrollment and understanding the e-statement process. Perform teller functions for members (i.e. transfer funds between accounts and/or loan, stop payments, close and reorder debit cards, provide balances and last five transactions, reissue and reset pin numbers, process loan or credit card payments, etc.) to assure member’s needs are addressed in a polite and friendly manner. Identify products/services that might be beneficial to customers and provides information about their value and benefit. Answer incoming calls, determines the needs of the caller and verify the caller’s identity, minimizing the caller’s time and effort in resolving their concern. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Experience Three years to five years of similar or related experience, including preparatory experience.   Education/Certifications/Licenses A high school degree or equivalent   Interpersonal Skills Courtesy and tact are essential elements of the job. Work involves personal contact with members, employees and others outside the organization, generally involving routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time. Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in an emergency. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise. Mental and/or Emotional Requirements Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of calmly and professionally dealing with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters. Acknowledgement Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period. Advia Credit Union is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Must possess and show basic to advanced knowledge in soups, sauces, advance recipe preparation, poaching, frying, sauteing, mise en place, proper sanitation practices a must. Performs all other duties as assigned. One year prior prep cook experience; minimum 1 year experience in food production in either a high volume restaurant or fine dining operation as a cook.  Must be able to pass a skills test both in food identification and cuts as well as an oral quiz. Culinary degree required.  Performs all other duties as assigned.

The Porter is responsible for ensuring a clean and safe environment for all guests and staff.  Cleans and maintains Casino indoor and outdoor premises.  The ultimate responsibility is to ensure that the guest is impressed with the cleanliness of the facility and adds to the exceptional experience for each guest. Keep establishment clean. Cleans restrooms multiple times each day, to include floor and fixtures. Clean all gaming devices, tables, and chairs associated with the casino floor. Remove trash from the gaming area and clean ash trays. Clean all associated support areas to include back of the house offices and restrooms as needed. Must be able to work on feet for long periods of time. Performs all other duties as assigned. High School Diploma or GED required. One year janitorial or housekeeping experience required. Must have knowledge of Bloodborne Pathogen Procedures. Maintain courteous and effective working relationships with others, as well as guests. Ability to take direction, as well as self-motivate to accomplish the needs of the facility. Must be able to work in a smoke filled environment.

Responsible for serving both alcoholic and non-alcoholic beverages to guests throughout the property ensuring a positive guest experience. Take guest cocktail orders. Deliver orders and collect payment from guests. Light cleaning in service bar area and assigned casino area. All other duties as assigned. A desire to work in a fast paced environment. Prior night club or restaurant experience is preferred but a positive attitude is more important. High School Diploma, GED, or equivalent required. Must possess knowledge of both food and beverage items. Must have basic math skills. Must be able to make change accurately. Must be able to communicate effectively with guests and other team members.

Ensure every person entering the Theater has a ticket for the correct show, date and time. Greet guest with a smile and a welcome greeting.  * Responsible for seating guests in the correct row and seat.  * Responsible for taking tickets.  * Responsible for clearing assigned aisle when show has ended.  * Assist/Direct quests.  * Performs other duties as assigned. One to three months related experience an/or training; or equivalent combination of education and experience.

RESPONSIBILITIES: Answer incoming provider and member calls regarding health insurance. Call center reps are expected to take at least 60-80 calls a day, with an AHT of 5 minutes. Call types are eligibility, benefits, claims, and other general health insurance information. Access various systems to research and resolve inquiries and issues.   CRITICAL COMPONENTS OF SUCCESS: Must be a quick learner and able to retain information. Strong computer knowledge and excellent typing skills. Strong verbal, written and analytical skills. Ability to multi-task with a strong attention to detail. Ability to communicate with customers, managers, and co-workers effectively and professionally. Attendance is one of the most critical components of success. Positive and Enthusiastic attitude. Strong desire to exceed expectations.   Competitive Benefit Package: 2 Weeks paid Training 401k with employer match, Medical, Dental, Vision, Paid Holidays, Employer paid life insurance and paid time off. Job Requirements: Education –Minimum of HS Diploma/GED Must be available to work 11am-8pm Work Experience-Minimum of 2 years of experience preferred, health care call center experience preferred.

Customer Service/Help Desk Manager Direct Hire- 50K You have prior success responding to customer service enquiries and work request for reactive maintenance services (electrical, plumbing, HVAC, handyman, cleaning and emergency services) and closing work tickets to the client¿s satisfaction. You excel at building relationships with sub-contractors. You are highly motivated, goal oriented, memorable and work independently without supervision. You are willing to be held accountable for agreed upon goals, manage your time well, have excellent listening and questioning skills and excel at leveraging technology to improve customer service and reduce cost. Have experience with the Microsoft suite of products, CAFM and CRM. Experience with customer service and dispatching technicians and sub-contractors in one or more of the following industries is required: HVAC, Electrical or Plumbing, Qualifications Three to Five years of customer service experience with a track record of success Live within SE Michigan Tech Savvy Benefits Flexible work schedule and work from home options Healthcare Coverage Options- Medical, Pharmaceutical, Dental, Life & Disability Personal Time Off Monthly commissions for up-selling services

Project Coordinator Purpose, Scope, & Dimension of Job: The Project Coordinator is responsible for managing an installation job from start to finish. The Project Coordinator keeps in touch with both the customer as well as the installer to ensure project milestones are occurring timely and accurately. The ideal candidate would possess strong organizational and communication skills, as well as quick problem-solving skills. Essential Duties/Major Accountability: 1. Communicating with customer¿s and installation crews to schedule milestones in an installation project 2. Maintains communications with the customer via phone and/or email to discuss how the installation process is going and acting as the key contact for the customer in regards to the entire job installation process 3. Inform customer of additional work needed which could increase the price 4. Entering notes into a customer¿s system-based profile whenever a change happens during the installation process from start to finish 5. Reviews photos taken by an installer to determine if job specification changes have been made, and if there are any issues that need to be reported 6. Problem solves and manages customer complaints when issues arise 7. Ensures the installation job is completed to the customer¿s satisfaction before closing out the job Minimum Required Knowledge, Skills, & Abilities: 1. High-School Diploma or GED 2. Minimum of one year of professional administrative work experience 3. Minimum of one year of customer service experience 4. Basic math skills, must have the ability to calculate job costs 5. Basic computer skills, including familiarity with MS Office 6. Excellent communication skills; must be able to clearly communicate process expectations to customers 7. Excellent customer service skills; must be able to maintain professionalism and handle irate customers skillfully and tactfully 8. Great organizational skills 9. Able to multi-task 10. Must be able to work independently as well as part of a team 11. Problem solving abilities; must have the ability to use sound judgement to resolve issues and make suggestions on how to solve a problem Additional Preferred Qualifications: 1. Some college preferred 2. Experience in project coordination or management 3. Experience in the home improvement industry Physical Requirements: 1. Must be able to remain in a stationary position for prolonged periods 2. Requires the ability to move about inside the office 3. Must be able to move items weighing up to 25 pounds 4. Must be able to communicate effectively with staff, customers, vendors, and the public 5. Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer Hours/Schedule: Full-time, 40 hours per week/52 weeks per year. Standard hours may vary, but typical shifts may be M ¿ F, 8:00 - 5:00, 9:00 - 6:00 or 10:00 - 7:00. However, due to cyclical nature of position, some overtime, including evening and weekend hours, may be required to complete projects under deadlines. 

Account Manager Responsibilities: ¿ Be the primary point of contact and build long-term relationships with customers ¿ Help customers through email, phone, online presentations, screen-share and in person meetings ¿ Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors ¿ Ensure the timely and successful delivery of our solutions according to customer needs and objectives ¿ Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders ¿ Forecast and track key account metrics ¿ Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations ¿ Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments ¿ Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis ¿ Monitor and analyze customer's usage of our product ¿ Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships ¿ Liaise between the customer and internal teams Requirements: ¿ Proven account management or other relevant experience ¿ Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level ¿ Experience in delivering client-focused solutions based on customer needs ¿ Proven ability to manage multiple projects at a time while paying strict attention to detail ¿ Excellent listening, negotiation and presentation skills ¿ Excellent verbal and written communications skills ¿ Bachelor's Degree in appropriate field of study or equivalent work experience ¿ 5+ years of marketing experience with agency background desirable ¿ Deep digital understanding ¿ Self-motivated and able to thrive in a results-driven environment ¿ Natural relationship builder with integrity, reliability and maturity ¿ Ability to prioritize among competing tasks ¿ Critical thinking and problem solving skills ¿ Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology ¿ Excellent time and project management skills. You're always looking to improve inefficient processes ¿ Keen attention to detail and adherence to deadlines ¿ Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software Account Manager top skills & proficiencies: ¿ Prospecting Skills ¿ Teamwork ¿ Planning ¿ Build Relationships ¿ People Skills ¿ Initiative ¿ Customer Focus ¿ Emphasize Excellence ¿ Manage Multiple Projects ¿ Attention to Detail

Primary Responsibilities: · Primarily responsible for the processing of all incoming and outgoing calls for customers and branches · Ensures that all same day/priority customer requests are handled by collaborating with appropriate inter company resources · Inputs and/or modifies service order requests based on customer need and provides customer confirmation · Inputs sales orders placed for products via telephone, mail, email and/or fax · Follows clearly documented departmental standard operating procedures · Collaborate with technical support to ensure customer technical needs are consistently met · Process customer payments and provide proof of payment to customer · Provide customer invoices on demand · Generate and deliver customer specific ¿service¿ reports via SAP as requested · Additional responsibilities as assigned by Supervisor · Perform tasks in accordance with the standard work document and performance metrics for that given process · Additional responsibilities as assigned by Supervisor · Live our culture and exemplify our Growth Enabling Behaviors to be highly enabled to deliver, highly empowered to succeed and highly accountable to lead. · Qualifications/Preferred Skills: · High school diploma or equivalent required · Minimum 2 years experience in customer service via phone or customer facing required · SAP experience preferred · Exceptional interpersonal and communication skills · Ability to adapt to a fast paced, high transaction environment · Ability to manage multiple priorities · Ability to maintain a professional demeanor at all times · Microsoft Office Suite preferred · In-depth understanding of customer needs Must have SAP experience and experience with Quoting

Responsibilities Build a rapport with employers while managing their hot list to ensure their daily production goals are met Update our AMP screens thoroughly and with great accuracy to avoid impacting the client experience Verify account information, obtaining payoff statements, and completing the processing of the statement within our AMP calculator Requirements Professional written and verbal communication skills Strong sense of urgency Basic computer and typing skills High level of attention to detail Critical thinking skills Ability to multitask and work in a fast-paced environment Mortgage process knowledge Professional communication Previous customer service experience Must be able to pass a typing test at 45 WPM Overtime opportunities -Based on performance/attendance after 90 days there is an opportunity to be hired in and your pay will increase -GREAT Opportunity with a GREAT Company

Represent Absopure Water Company during sales, service and delivery of refreshment services to home and office accounts in a safe, courteous and timely manner. To deliver all scheduled products/units a day. Manage product truck inventory throughout the business day. Acquire new customers via referrals and potential prospecting. Create an accurate invoice using a handheld device for each sale. Interface with the general public daily and promote the sale of Absopure products. Use time management skills to plan efficient routing each day based upon geographic area and customer time needs. Work safely and efficiently while lifting and moving product. Must be in neat, clean uniform attire daily to promote a positive Company image to customers and the general public. Other duties assigned as needed. Job Requirements: Requires a High School Diploma and the ability to obtain CDL-B with Airbrakes Endorsement. Additionally requires a good driving record and the ability to lift and carry 50 lbs repeatedly. Ideal candidates are reliable, excellent communicators, good time managers and operate with a customer service mindset.

Our Dispatch I position is responsible for the assigning the day-to-day work of our inspections/audits for AiM. The position oversees all inspections/audits for AiM and strives to meet all SLA requirements of our customers. The Dispatcher I strives to deliver strong customer service to both internal and external clients while maximizing our efficiency to meet the company’s goals and objectives. Build efficient daily schedules that allow AiM to maximize the abilities of each employees Understands the daily operating systems/strategies used. Uses multiple programs/strategies to maximize work that can be completed  Be able to use multiple systems/resources to fix any issues during the day or before they happen. Facilitate interactions with various departments to find solutions and resolve customer service matters Sees tasks through completion Works with other dispatchers within the teams. Growing as resource for other dispatchers. Regular and consistent attendance and availability Follows the lead of AiM Management and completes work assigned Other - Perform additional duties as required by the Company. Make continuous recommendations to improve quality and efficiency.  Job Requirements: Min. education- High School Diploma/GED or equivalent professional business training required. Some College preferred Min. experience - Minimum of at least one year of Customer Service, Dispatch, Data analysis experience Salary offered- Start rate: $14/hr.

We are looking for a Customer Service Representative who will focus on clientele development, converting customers to enthusiastic advocates for our brand by delivering consistent and passionate product and service performance that exceeds customer value expectations.   Communicate with the customers via emails and over the phone. 2. Respond to the problems of the customer promptly; Listen to the customer queries patiently and work with them to resolve any questions or problems.  3. Document customer accounts and assist in scheduling their appointments in a timely fashion.  4. Maintain records of interactions with the customers. 5. Coordinate with the internal departments to find solutions and resolve matters  6. Maintain a follow up on the customer and ensure they are satisfied.  7. Regular and consistent attendance and availability 8. Special Projects Other - Perform additional duties as required by the Company. Make continuous recommendations to improve quality and efficiency.    Job Requirements: Min. education- High school or GED equivalent required ; Some college level courses and/or technical courses (i.e. ASE or ICAR) preferred;   ***Strongly Preferred:  Bilingual English and Spanish*** Min. experience -Minimum 1 year previous of Customer Service, inbound call center, retail work or other customer facing experience.  Experience working independently or with limited supervision Salary offered- Start rate: $14/hr.

Customer Service Supervisor’s job entails organizing and directing the daily activities concerned to the call center’s operation. The main responsibility of a Customer Service Supervisor is to manage, train, and guide call center agents to execute their tasks. By resolving problems and complaints, a supervisor supports the team. The supervisors monitor agents and calculate call center performance and analyze reports. They prepare and develop schedules to control adequate staffing levels.  II. Essential Duties and Responsibilities  • Managing and directing the daily activities of Customer Service Representatives • Supervising, planning, and managing functions pertaining to Customer Service team environment  • Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators  • Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed  • Attending, following up and resolving customer complaints and questions  • Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job  • Carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency  • Compiling and maintaining lists of on-call and key schedules and personnel, and ensuring that the operators can use all lists as required  • Updating databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials  • Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary  • Communicating solutions, successes, and opportunities to the Manager of customer service  • Practicing and ensuring compliance with that of all the organization’s policies and procedures  • Regular attendance and availability •  The shift for this role is 12:00 p.m. - 8:30 p.m. EST.   Job Requirements: III. Skills and Specifications  • Ability to inspire and support people  • Good people and interpersonal skills to build effective relationships with all levels of professionals  • Ability to plan well and prioritize work  • Maintain calmness under tight pressure  • Good decision-making, IT, and communication skills  IV. Education and Qualifications  • Bachelor’s degree or associate degree from an accredited institution  • Experience in call center service activities   We provide:  • Business casual work environment  • Medical, Dental, Vision, Life, LTD insurances  • 401 k  • Flexible Spending Account (FSA)  • Paid Time Off  • Paid Holidays  • Employee Referral Award Program 

Typical Assignments: In a developing and learning capacity, the Trainee will perform the following typical assignments: *Researches inquiries by accessing the claims processing system and other informational sources *Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. *Maintains related departmental records and files *Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc. *Makes corrections to claims and eligibility *Enters new claims, eligibility and subscriber information into the mainframe *Reviews subscriber's coverage to determine type and level of benefits Job Requirements: Bidding Requirements: *Possess a high school diploma or equivalent *One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience *Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) *Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday *Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Our Customer Service Representatives (CSR) interact daily with new and existing medical supply customers to provide high quality service, in a Call Center environment. Minimum Qualifications : Excellent verbal communication skills – polite, friendly, helpful and courteous Detail oriented, excellent documentation skills, and the ability to follow through to the end. Strong listening skills Proficient and strong computer skills Displays professionalism and a positive attitude Ability to perform in a fast paced environment. Desire to help others Preferred Qualifications : 2 years customer service experience Knowledge of medical terminology Medicare and Medicaid background Durable Medical Equipment (DME) experience Benefits: Medical, dental, vision and supplemental benefits at 90 days 401K eligibility after (1) year of employment

The Call Center Representative position is responsible for speaking with homeowners about their home improvement needs. The Call Center Representative will then give the customer information on our products as well as the company and then they will set-up an appointment for the customer to meet with a sales representative to receive a free estimate. This is a fantastic opportunity to get started within the company, be able to quickly succeed and grow within the company!   The schedule for this opportunity is a 5-6 day work week and the call center is open from Monday thru Sunday from 8am-11pm. Call Center Representatives earn up to $500-$1000+/week in this opportunity. $500 employee of the month and $500 employee referral bonus opportunities. Eligible for benefits after 90 days, company matching 401k, paid time off and paid holidays off are also offered. Job Requirements: High School Diploma or GED No experience necessary however we prefer customer service skills

We’re looking for an experienced Travel Agent to join our team and become a crucial element in our success. The ideal candidate will have some travel experience under his or her belt and be familiar with both domestic and foreign destinations. We offer some on-the-job training, but we need someone who can start performing on day one. Key Responsibilities: Accountable for selling travel insurance to the customer. Accountable for notifying the customer of schedule changes. Administer refunds, exchanges, and voids in accordance with airline and company policies. Accountable for prompt customer follow up after completion of their trip. Accountable for learning to sell travel products including cruise, packages, hotel, and car. Conduct ticket quality checks as scheduled and achieve accuracy targets. Administer exchanges in accordance with airline and company policies. Accountable for the proper creation of profiles in client base. Sky Bird Travel & Tours offers:  Flexible Schedules, Medical, Dental, Vision, 401k, Travel benefits and more! Job Requirements: High School Diploma or Higher 1 year + of Travel Coordination and/ or arrangements Fluent in English. Fluent in Mandarin is a plus !