41 Customer Service jobs

NO AUTOMOTIVE EXPERIENCE REQUIRED! WE PAY YOU WHILE WE TRAIN YOU!   The Tire Service Technician is the backbone of our success and this position is the first step in your journey with Discount Tire. We have a commitment to growing our people and we routinely promote from within. Be the BEST, work with the BEST. Our positions are highly competitive. The selection process includes interviews, post-offer drug test and background screening. The starting pay for Tire Service Technicians is negotiable. Hours vary by location. A Tire Service Technician at Discount Tire performs the following duties, including but not limited to: Installs new tires and wheels Performs maintenance on tires, including rotations, balancing, and repairs Participates in training, follows safety procedures, job duties and company policies Conducts basic maintenance and cleaning Provides helpful, friendly and responsive customer service Skills and Requirements for Tire Service Technicians at Discount Tire: Must enjoy and excel in a team environment Must have an upbeat and positive outlook Must be able to function well in a physically demanding environment Must be dedicated and reliable  Tire Technicians are also offered these great Benefits: Weekly Paychecks, Tuition Assistance, 401K with Company Match, Discount on Products and an opportunity to grow their skills and advance their career with a Company that Cares!     Learn more about us by visiting   careers.discounttire.com

It’s a great time to JOIN OUR TEAM!   Medical Service Company’s success is due to our exceptionally skilled, dedicated and passionate TEAM! From our Billing Department to our Board of Directors, from Operations to Organization Development, from Clinicians to Technicians, we all have one common goal…Caring, for life! ™  Proud winner of: HME Excellence Award - Best Home Medical Equipment Provider  The Prior Authorization Specialist participates in monitoring and improving processes relative to the quality, appropriateness, and timeliness of the reimbursement information requirements of our order processing activities. Heavy focus on making outbound calls relating to insurance verification. Responsibilities and Duties:    Monitors the accuracy for all updated patient demographic and insurance information through insurance verification  Qualification of revenue by performing Certificate of Medical Necessity processes  Complete daily follow-up process on all assigned patients/equipment to ensure prompt payment  Other duties as assigned Qualifications:  Education: Graduate of an accredited high school or GED equivalence. Experience/Knowledge/Skills/Physical Requirements: Ability to multi-task in a fast-paced environment, outstanding customer service skills Detail and team oriented Effective communication (verbal and written) and organizational skills Proven computer proficiency, the use of multiple applications simultaneously Knowledge of the HME/DME industry is preferred Previous experience in referral intake and/or medical insurances is preferred Benefits: Medical/Dental Insurance  Company provided Life Insurance Short Term and Long Term Disability  Tuition Reimbursement Program  Employee Assistance Program (EAP)  401k (with a matching program)  Paid vacation and holidays

It’s a great time to JOIN OUR TEAM!   DO YOU LOVE HELPING OTHERS? DO YOU LIKE MAKING A DIFFERENCE? DO YOU LIKE TO STAY BUSY AND TALK ON THE PHONE? DO YOU ENJOY A CASUAL WORK ENVIRONMENT AND FRIENDLY CO-WORKERS? COMPETITIVE PAY! BONUS POTENTIAL PROMOTIONS FROM WITHIN, CAREER ADVANCEMENT WORK LIFE BALANCE, FLEXIBLE HOURS WORK FROM HOME OPPORTUNITIES ONE ON ONE TRAINING AND DEVELOPMENT FAMILY OWNED AND OPERATED FULL TIME WITH BENEFITS! APPLY TODAY, WE ARE LOOKING FOR YOU!   MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 65+ years!   We are the proud winner of:   HME Excellence Award - Best Home Medical Equipment Provider  North Coast 99 Top Places to work!   Our Case Management Specialists manage all tasks relative to in-house communication with our patients and referral sources. Full time position with benefits!    Medical/Dental Insurance  Company provided life and AD&D insurance  Short Term and Long Term Disability  Tuition Reimbursement Program  Employee Assistance Program (EAP)  401k (with a matching program)  Paid vacation and holidays   Responsibilities & Duties:  Answer incoming phone calls and intakes all pertinent customer order information including verification of Medicare and Medicaid coverage. Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems. Enters intake information into the computer to generate work order and prepares work orders for the following day’s route deliveries. Confirms work orders once delivery is verified. Other duties as assigned. Education: Graduate of an accredited high school or GED equivalence  Experience/Knowledge/Skills/Physical Requirements:   1-3 years experience Home Medical Equipment (HME) customer service with knowledge of insurance coverage guidelines preferred.  Ability to multi-task in a fast-paced environment  Detail and team oriented  Effective communication (verbal and written) and organizational skills  Proven computer proficiency, the use of multiple applications simultaneously

Summary/Objective  The Parts Counter Salesperson performs a variety of customer service, in store marketing, promoting, advertising and stocking duties related to the receiving, sale and delivery of parts and accessoriest.  This is a first shift position, hours are 9am-6pm M-F, and 1 Saturday a month, 9am -3:30 pm. Essential Functions  Read catalogs, or computer displays to determine replacement part stock numbers and prices.  Determine replacement parts required, according to inspections of old parts, customer requests, or  customers' descriptions of malfunctions.  Receive and fill telephone orders for parts.  Fill customer orders from stock.  Prepare sales slips or sales contracts.  Receive payment or obtain credit authorization.  Take inventory of stock.  Advise customers on substitution or modification of parts when identical replacements are not available.  Examine returned parts for defects, and exchange defective parts or refund money.  Mark and store parts in stockrooms according to prearranged systems.  Catalog and categorize parts for proper placement on the stock shelves   Competencies  Ability to read and comprehend instructions and information.  Excellent communication skills.  Some sales experience.  Will be trained on the dealership’s computer system.  Professional appearance. 

DO YOU LOVE HELPING AND EDUCATING OTHERS?   MEDICAL SERVICE COMPANY WANTS  YOU   TO JOIN OUR GROWING TEAM!  CONSECUTIVE NORTHCOAST 99 AWARD WINNER, TOP PLACES TO WORK !   COMPETITIVE PAY! BONUS POTENTIAL PROMOTIONS FROM WITHIN, CAREER ADVANCEMENT WORK LIFE BALANCE, FLEXIBLE HOURS ONE ON ONE TRAINING AND DEVELOPMENT FAMILY OWNED AND OPERATED FULL TIME WITH BENEFITS!   Responsibilities and Duties:   Handles intake inquiries from Case Managers and intakes all pertinent customer order information including documentation required to meet coverage criteria. Assists with in-hospital set-ups for home-going oxygen and other home-going modalities Responds to questions posed by Case Managers and referral sources within the facility related to home-going equipment/supply needs, acting as a liaison between MSC and the facility staff Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems while still in the facility Markets our services to the Case Managers and other potential referral sources within the designated facility Maintains open communications with all referral sources and documents with whom and with what frequency Other duties as assigned.  Qualifications: Education:    Graduate of an accredited high school or GED equivalence. Experience/Knowledge/Skills/Physical Requirements: Two years (minimum) of HME customer service experience strongly preferred. Knowledge and understanding of intake implications of industry change. Excellent skill sets in communication and customer relations. Detail oriented with excellent interpersonal and organizational skills (a TEAM player).

It’s a great time to JOIN Medical Service Company!  Do you enjoy helping others? Do you enjoy driving? Are you looking for full time employment with benefits? Are you able to lift up to 160 pounds, have a clean driving record and are 21 years or older?* Then apply today for our Medical Equipment Technician opening!   *candidates must be 21 years or older to be on our auto insurance plan.   Medical Equipment Technician    General:  Responsible for the delivery, set-up, patient education and pick up of DME equipment and pharmaceuticals to home care customers within a prescribed and assigned geographical area. The Medical Equipment Technician will make deliveries within the surrounding area.  Schedule M-F 12:30 pm-9 pm, plus Saturday and on call rotations   Responsibilities and Duties:   Determines with the Dispatch Coordinator the best daily route of the manifest for delivery of orders and pickup of equipment, and communicates with the Dispatch Coordinator on the completion of each stop. Verifies and loads staged orders as prescribed on the work order for delivery, and unloads picked up equipment at completion of route.  Demonstrates timeliness, courtesy, sincerity, and patience when dealing with customers, providing customer orientation, instructing on the proper use of equipment, and working with customers to solve a variety of problems. Completes delivery and pickup paperwork promptly and accurately, returning paperwork to the appropriate facility personnel.  Performs daily maintenance on assigned vehicle.  Participates in on-call rotation as scheduled  Performs other duties as assigned. Qualifications:     Education:  Graduate of an accredited high school or GED equivalence.  Experience/Knowledge/Skills/Physical  Requirements:   Experience with HME delivery experience a plus Be at least 21 years of age with an excellent driving record. Excellent communication and customer relation skills. Excellent interpersonal and organizational skills (a team player). Clean and neat in personal appearance. Good physical condition with ability to lift 100 pounds. Must pass the HPE (Human Performance Evaluation) test.

Service Desk Analyst I-DAY SHIFT The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. The DAY SHIFT schedule will be a nine hour shift  with an hour unpaid lunch. Days off will be dependent of business needs. Five consecutive regularly scheduled work days is the maximum with a start time between 6:00 am and 10:30 am.  Weekend availability is required to apply. Responsibilities:  Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/group Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction Routinely contribute to the Knowledge Base Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers Participate in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as needed Knowledge, Skills, and Abilities (KSAs): Knowledge of Citrix and VPN Basic typing skills Strong listening, verbal, and written communication skills A strong sense of urgency and the ability to multi-task effectively with attention to details Well-developed organizational, communications and time management skills A strong business maturity and professionalism is essential Ability to troubleshoot, analyze and resolve customer concerns High technical aptitude and strong PC literacy skills including function and capabilities Ability to work independently as well as part of a team and function well under pressure Education and Experience: High School diploma (Associates Degree in CS/IT Preferred) or equivalent required and 0 to 1 years in a service desk environment Previous experience working within a major clinical EMR application (Epic, Cerner, Allscripts, etc) is preferred HDI Support Center Analyst Certification will be required of you to complete within a year of your transition/hire date

We are looking for a full time QUOTES REPRESENTATIVE to be a part of our inside sales support team.   The Quotes Representative helps ensure that the company is highly responsive to the needs of our customers, sales representatives, and sales personnel by replying to customer quote requests as specified by the Quotes Manager.   Some of the job duties will include:   Project quotations- large quotes with multiple vendors & types Quick Quotes- one or two item quotes for small projects Reading blueprints and LED System Layouts Interprets customer requirements and offers solutions that maximize profitability and adds value Interfaces with internal departments to develop on-time proposals with the greatest value Validates quotes through various methods including verbal and written correspondence Works closely with Sales to customize proposals. Collects and analyzes quotation data to determine patterns of success or failure.   Required Qualifications:              High School diploma or equivalent work experience Excellent written and oral communicator with pleasant and professional phone skills Strong proficiency in Microsoft Word, Excel, and Power Point Strong listening, verbal, and written communications skills Strong, professional, teamwork skills Confidence, patience, professionalism, tact and diplomacy when dealing with challenging situations   Preferred Qualifications:   1-2 years’ experience in the Electrical Industry or Industrial Distribution primarily working with distributors and contractors 1-2 years’ experience in a related Quotes position Solid knowledge of lamps, ballast and fixtures Associates or Bachelors’ degree in Business, Construction, Distribution or a related field   What Gasser Bush Associates Offers You:   Competitive pay with vacation and sick days Excellent benefits package including medical, dental, vision, flexible spending account, and employee assistance program Life insurance and long-term disability 401k with company match and profit sharing

We are looking for a full time CUSTOMER SERVICE REPRESENTATIVE to be a part of our inside sales support team.   The CSR and helps ensure that the company is highly responsive to the needs of our customers, sales representatives, and sales personnel by performing all support tasks, including order entry, for a specified set of customers.   Some of the job duties will include:   Order entry for lighting and controls purchase orders Expediting orders with various manufacturers Organize, monitor, and coordinate customer expectations and due dates Interface effectively and professionally with internal and external customers Assess problems and provide suitable solutions Coordinate and track customer projects and ensure compliance with client expectation Ensures all work-related activities and functions are performed in a professional manner Performs all other duties as assigned.   Required Qualifications:              High School diploma or equivalent work experience Excellent written and oral communicator with pleasant and professional phone skills Strong proficiency in Microsoft Word, Excel, and Power Point Strong listening, verbal, and written communications skills Ability to solve problems independently Confidence, patience, professionalism, tact and diplomacy when dealing with challenging situations   Preferred Qualifications:   1-2 years’ experience in the Electrical Industry or Industrial Distribution primarily working with distributors and contractors 1-2 years’ experience in a related customer service position Solid knowledge of lamps, ballast and fixtures Associates or Bachelors’ degree in Business, Construction, Distribution or a related field   What Gasser Bush Associates Offers You:   Competitive pay with vacation and sick days Excellent benefits package including medical, dental, vision, flexible spending account, and employee assistance program Life insurance and long-term disability 401k with company match and profit sharing

A Customer Service Representative will be responsible for handling phone-based and customer-facing responsibilities. Phone-based duties will primarily entail incoming and outgoing calls, various call campaigns, and reception calls. This is a 4-6 month contract to hire position. KEY RESPONSIBILITIES • Provide quality customer service • Maintain understanding of our products, services, training opportunities, license and purchase terms • Meet performance objectives in quality assurance and customer satisfaction surveys • Provide timely follow-up on outstanding client issues • Effectively communicate information regarding client issues to assist with resolution • Display an understanding of the department’s operating environment and available resources • Perform the Service Reception role by transferring calls and routing faxes throughout the company QUALIFYING SKILLS • Call-handling soft skills • Troubleshooting skills • Research and problem-solving skills • Ability to self-manage and work as a contributing member of a call center team • Ability to stay motivated in a fast-paced, high-pressure environment • Ability to quickly learn and master complex information • Demonstrated service attitude and desire to help people ADDITIONAL JOB REQUIREMENTS • College degree and one year of customer service or related experience (preferred), or a High School Diploma + 2 years of experience in relevant field • Availability to work various shifts according to hours of operation (up to three late shifts per week) At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Intrigued by a challenge as large and fascinating as the world itself? Come join us. To learn more about what we offer, please visit  thomsonreuters.com/careers . More information about Thomson Reuters can be found on  thomsonreuters.com .

We’re looking for an experienced Travel Agent to join our team and become a crucial element in our success. The ideal candidate will have some travel experience under his or her belt and be familiar with both domestic and foreign destinations. We offer some on-the-job training, but we need someone who can start performing on day one. Key Responsibilities: Accountable for selling travel insurance to the customer. Accountable for notifying the customer of schedule changes. Administer refunds, exchanges, and voids in accordance with airline and company policies. Accountable for prompt customer follow up after completion of their trip. Accountable for learning to sell travel products including cruise, packages, hotel, and car. Conduct ticket quality checks as scheduled and achieve accuracy targets. Administer exchanges in accordance with airline and company policies. Accountable for the proper creation of profiles in client base. Sky Bird Travel & Tours offers:  Flexible Schedules, Medical, Dental, Vision, 401k, Travel benefits and more! Job Requirements: High School Diploma or Higher 1 year + of Travel Coordination and/ or arrangements Fluent in English. Fluent in Mandarin is a plus !

The Call Center Representative position is responsible for speaking with homeowners about their home improvement needs. The Call Center Representative will then give the customer information on our products as well as the company and then they will set-up an appointment for the customer to meet with a sales representative to receive a free estimate. This is a fantastic opportunity to get started within the company, be able to quickly succeed and grow within the company!   The schedule for this opportunity is a 5-6 day work week and the call center is open from Monday thru Sunday from 8am-11pm. Call Center Representatives earn up to $500-$1000+/week in this opportunity. $500 employee of the month and $500 employee referral bonus opportunities. Eligible for benefits after 90 days, company matching 401k, paid time off and paid holidays off are also offered. Job Requirements: High School Diploma or GED No experience necessary however we prefer customer service skills

Our Customer Service Representatives (CSR) interact daily with new and existing medical supply customers to provide high quality service, in a Call Center environment. Minimum Qualifications : Excellent verbal communication skills – polite, friendly, helpful and courteous Detail oriented, excellent documentation skills, and the ability to follow through to the end. Strong listening skills Proficient and strong computer skills Displays professionalism and a positive attitude Ability to perform in a fast paced environment. Desire to help others Preferred Qualifications : 2 years customer service experience Knowledge of medical terminology Medicare and Medicaid background Durable Medical Equipment (DME) experience Benefits: Medical, dental, vision and supplemental benefits at 90 days 401K eligibility after (1) year of employment

Represent Absopure Water Company during sales, service and delivery of refreshment services to home and office accounts in a safe, courteous and timely manner. To deliver all scheduled products/units a day. Manage product truck inventory throughout the business day. Acquire new customers via referrals and potential prospecting. Create an accurate invoice using a handheld device for each sale. Interface with the general public daily and promote the sale of Absopure products. Use time management skills to plan efficient routing each day based upon geographic area and customer time needs. Work safely and efficiently while lifting and moving product. Must be in neat, clean uniform attire daily to promote a positive Company image to customers and the general public. Other duties assigned as needed. Job Requirements: Requires a High School Diploma and the ability to obtain CDL-B with Airbrakes Endorsement. Additionally requires a good driving record and the ability to lift and carry 50 lbs repeatedly. Ideal candidates are reliable, excellent communicators, good time managers and operate with a customer service mindset.

Customer Service Supervisor’s job entails organizing and directing the daily activities concerned to the call center’s operation. The main responsibility of a Customer Service Supervisor is to manage, train, and guide call center agents to execute their tasks. By resolving problems and complaints, a supervisor supports the team. The supervisors monitor agents and calculate call center performance and analyze reports. They prepare and develop schedules to control adequate staffing levels.  II. Essential Duties and Responsibilities  • Managing and directing the daily activities of Customer Service Representatives • Supervising, planning, and managing functions pertaining to Customer Service team environment  • Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators  • Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed  • Attending, following up and resolving customer complaints and questions  • Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job  • Carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency  • Compiling and maintaining lists of on-call and key schedules and personnel, and ensuring that the operators can use all lists as required  • Updating databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials  • Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary  • Communicating solutions, successes, and opportunities to the Manager of customer service  • Practicing and ensuring compliance with that of all the organization’s policies and procedures  • Regular attendance and availability •  The shift for this role is 12:00 p.m. - 8:30 p.m. EST.   Job Requirements: III. Skills and Specifications  • Ability to inspire and support people  • Good people and interpersonal skills to build effective relationships with all levels of professionals  • Ability to plan well and prioritize work  • Maintain calmness under tight pressure  • Good decision-making, IT, and communication skills  IV. Education and Qualifications  • Bachelor’s degree or associate degree from an accredited institution  • Experience in call center service activities   We provide:  • Business casual work environment  • Medical, Dental, Vision, Life, LTD insurances  • 401 k  • Flexible Spending Account (FSA)  • Paid Time Off  • Paid Holidays  • Employee Referral Award Program 

Typical Assignments: In a developing and learning capacity, the Trainee will perform the following typical assignments: *Researches inquiries by accessing the claims processing system and other informational sources *Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. *Maintains related departmental records and files *Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc. *Makes corrections to claims and eligibility *Enters new claims, eligibility and subscriber information into the mainframe *Reviews subscriber's coverage to determine type and level of benefits Job Requirements: Bidding Requirements: *Possess a high school diploma or equivalent *One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience *Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) *Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday *Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

We are looking for a Customer Service Representative who will focus on clientele development, converting customers to enthusiastic advocates for our brand by delivering consistent and passionate product and service performance that exceeds customer value expectations.   Communicate with the customers via emails and over the phone. 2. Respond to the problems of the customer promptly; Listen to the customer queries patiently and work with them to resolve any questions or problems.  3. Document customer accounts and assist in scheduling their appointments in a timely fashion.  4. Maintain records of interactions with the customers. 5. Coordinate with the internal departments to find solutions and resolve matters  6. Maintain a follow up on the customer and ensure they are satisfied.  7. Regular and consistent attendance and availability 8. Special Projects Other - Perform additional duties as required by the Company. Make continuous recommendations to improve quality and efficiency.    Job Requirements: Min. education- High school or GED equivalent required ; Some college level courses and/or technical courses (i.e. ASE or ICAR) preferred;   ***Strongly Preferred:  Bilingual English and Spanish*** Min. experience -Minimum 1 year previous of Customer Service, inbound call center, retail work or other customer facing experience.  Experience working independently or with limited supervision Salary offered- Start rate: $14/hr.

Our Dispatch I position is responsible for the assigning the day-to-day work of our inspections/audits for AiM. The position oversees all inspections/audits for AiM and strives to meet all SLA requirements of our customers. The Dispatcher I strives to deliver strong customer service to both internal and external clients while maximizing our efficiency to meet the company’s goals and objectives. Build efficient daily schedules that allow AiM to maximize the abilities of each employees Understands the daily operating systems/strategies used. Uses multiple programs/strategies to maximize work that can be completed  Be able to use multiple systems/resources to fix any issues during the day or before they happen. Facilitate interactions with various departments to find solutions and resolve customer service matters Sees tasks through completion Works with other dispatchers within the teams. Growing as resource for other dispatchers. Regular and consistent attendance and availability Follows the lead of AiM Management and completes work assigned Other - Perform additional duties as required by the Company. Make continuous recommendations to improve quality and efficiency.  Job Requirements: Min. education- High School Diploma/GED or equivalent professional business training required. Some College preferred Min. experience - Minimum of at least one year of Customer Service, Dispatch, Data analysis experience Salary offered- Start rate: $14/hr.

Project Coordinator Purpose, Scope, & Dimension of Job: The Project Coordinator is responsible for managing an installation job from start to finish. The Project Coordinator keeps in touch with both the customer as well as the installer to ensure project milestones are occurring timely and accurately. The ideal candidate would possess strong organizational and communication skills, as well as quick problem-solving skills. Essential Duties/Major Accountability: 1. Communicating with customer¿s and installation crews to schedule milestones in an installation project 2. Maintains communications with the customer via phone and/or email to discuss how the installation process is going and acting as the key contact for the customer in regards to the entire job installation process 3. Inform customer of additional work needed which could increase the price 4. Entering notes into a customer¿s system-based profile whenever a change happens during the installation process from start to finish 5. Reviews photos taken by an installer to determine if job specification changes have been made, and if there are any issues that need to be reported 6. Problem solves and manages customer complaints when issues arise 7. Ensures the installation job is completed to the customer¿s satisfaction before closing out the job Minimum Required Knowledge, Skills, & Abilities: 1. High-School Diploma or GED 2. Minimum of one year of professional administrative work experience 3. Minimum of one year of customer service experience 4. Basic math skills, must have the ability to calculate job costs 5. Basic computer skills, including familiarity with MS Office 6. Excellent communication skills; must be able to clearly communicate process expectations to customers 7. Excellent customer service skills; must be able to maintain professionalism and handle irate customers skillfully and tactfully 8. Great organizational skills 9. Able to multi-task 10. Must be able to work independently as well as part of a team 11. Problem solving abilities; must have the ability to use sound judgement to resolve issues and make suggestions on how to solve a problem Additional Preferred Qualifications: 1. Some college preferred 2. Experience in project coordination or management 3. Experience in the home improvement industry Physical Requirements: 1. Must be able to remain in a stationary position for prolonged periods 2. Requires the ability to move about inside the office 3. Must be able to move items weighing up to 25 pounds 4. Must be able to communicate effectively with staff, customers, vendors, and the public 5. Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer Hours/Schedule: Full-time, 40 hours per week/52 weeks per year. Standard hours may vary, but typical shifts may be M ¿ F, 8:00 - 5:00, 9:00 - 6:00 or 10:00 - 7:00. However, due to cyclical nature of position, some overtime, including evening and weekend hours, may be required to complete projects under deadlines. 

Account Manager Responsibilities: ¿ Be the primary point of contact and build long-term relationships with customers ¿ Help customers through email, phone, online presentations, screen-share and in person meetings ¿ Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors ¿ Ensure the timely and successful delivery of our solutions according to customer needs and objectives ¿ Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders ¿ Forecast and track key account metrics ¿ Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations ¿ Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments ¿ Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis ¿ Monitor and analyze customer's usage of our product ¿ Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships ¿ Liaise between the customer and internal teams Requirements: ¿ Proven account management or other relevant experience ¿ Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level ¿ Experience in delivering client-focused solutions based on customer needs ¿ Proven ability to manage multiple projects at a time while paying strict attention to detail ¿ Excellent listening, negotiation and presentation skills ¿ Excellent verbal and written communications skills ¿ Bachelor's Degree in appropriate field of study or equivalent work experience ¿ 5+ years of marketing experience with agency background desirable ¿ Deep digital understanding ¿ Self-motivated and able to thrive in a results-driven environment ¿ Natural relationship builder with integrity, reliability and maturity ¿ Ability to prioritize among competing tasks ¿ Critical thinking and problem solving skills ¿ Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology ¿ Excellent time and project management skills. You're always looking to improve inefficient processes ¿ Keen attention to detail and adherence to deadlines ¿ Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software Account Manager top skills & proficiencies: ¿ Prospecting Skills ¿ Teamwork ¿ Planning ¿ Build Relationships ¿ People Skills ¿ Initiative ¿ Customer Focus ¿ Emphasize Excellence ¿ Manage Multiple Projects ¿ Attention to Detail