3 Customer Service jobs

TYPICAL ASSIGNMENTS * Researches inquiries by accessing the claims processing system and other informational sources * Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. * Makes corrections to claims and eligibility * Enters new claims, eligibility and subscriber information into the mainframe * Reviews subscriber's coverage to determine type and level of benefits * Maintains related departmental records and files * Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc.   Job Requirements:   * Possess a high school diploma or equivalent * Delta Dental approved dental certificate or one-year dental office chairside assisting or one-year of front desk/dental carrier billing, or 9 months of experience in the Customer Service department as a Customer Service Trainee * Successful completion of the dental terminology assessment within the past year (no more than 5 wrong) (assessment waived if candidate currently holds a position that requires dental knowledge) * Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) * Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday * Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday * Possess a basic understanding in the use and operation of a personal computer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Our Customer Service Representatives (CSR) interact daily with new and existing medical supply customers to provide high quality service, in a Call Center environment. Minimum Qualifications : Excellent verbal communication skills – polite, friendly, helpful and courteous Detail oriented, excellent documentation skills, and the ability to follow through to the end. Strong listening skills Proficient and strong computer skills Displays professionalism and a positive attitude Ability to perform in a fast paced environment. Desire to help others Preferred Qualifications : 2 years customer service experience Knowledge of medical terminology Medicare and Medicaid background Durable Medical Equipment (DME) experience Benefits: Medical, dental, vision and supplemental benefits at 90 days 401K eligibility after (1) year of employment.