HTC Global/CareTech Solutions/Ciber
3270 West Big Beaver Road, Troy, MI, USA
Service Desk Analyst I (English and Spanish Fluency)
The Service Desk Analyst I will be supporting both English and Spanish speaking end users and is required to be bilingual. The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. Weekend availability is required to apply.
Responsibilities:
Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps
Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/group
Assist in the resolution of user and support issues among company sites to ensure...
Apr 16, 2021
Full time
Service Desk Analyst I (English and Spanish Fluency)
The Service Desk Analyst I will be supporting both English and Spanish speaking end users and is required to be bilingual. The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. Weekend availability is required to apply.
Responsibilities:
Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps
Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/group
Assist in the resolution of user and support issues among company sites to ensure...
HTC Global/CareTech Solutions/Ciber
3270 West Big Beaver Road, Troy, MI, USA
Service Desk Analyst I-NIGHT SHIFT
The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. The NIGHT SHIFT schedule will be a nine hour shift with an hour unpaid lunch. Days off will be dependent of business needs. Five consecutive regularly scheduled work days is the maximum with a start time between 6:00 pm and 10:30 pm. Weekend availability is required to apply.
Responsibilities:
Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps
Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate...
Apr 16, 2021
Full time
Service Desk Analyst I-NIGHT SHIFT
The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. The NIGHT SHIFT schedule will be a nine hour shift with an hour unpaid lunch. Days off will be dependent of business needs. Five consecutive regularly scheduled work days is the maximum with a start time between 6:00 pm and 10:30 pm. Weekend availability is required to apply.
Responsibilities:
Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps
Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate...
HTC Global/CareTech Solutions/Ciber
3270 West Big Beaver Road, Troy, MI, USA
Service Desk Analyst I-AFTERNOON SHIFT
The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. The AFTERNOON SHIFT schedule will be a nine hour shift with an hour unpaid lunch. Days off will be dependent of business needs. Five consecutive regularly scheduled work days is the maximum with a start time between 11:00 am and 5:30 pm. Weekend availability is required to apply.
Responsibilities:
Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps
Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to...
Apr 16, 2021
Full time
Service Desk Analyst I-AFTERNOON SHIFT
The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. The AFTERNOON SHIFT schedule will be a nine hour shift with an hour unpaid lunch. Days off will be dependent of business needs. Five consecutive regularly scheduled work days is the maximum with a start time between 11:00 am and 5:30 pm. Weekend availability is required to apply.
Responsibilities:
Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps
Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to...
HTC Global/CareTech Solutions/Ciber
3270 West Big Beaver Road, Troy, MI, USA
Service Desk Analyst I-DAY SHIFT
The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. The DAY SHIFT schedule will be a nine hour shift \with an hour unpaid lunch. Days off will be dependent of business needs. Five consecutive regularly scheduled work days is the maximum with a start time between 6:00 am and 10:30 am. Weekend shifts are required to apply.
Responsibilities:
Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps
Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate...
Apr 16, 2021
Full time
Service Desk Analyst I-DAY SHIFT
The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. The DAY SHIFT schedule will be a nine hour shift \with an hour unpaid lunch. Days off will be dependent of business needs. Five consecutive regularly scheduled work days is the maximum with a start time between 6:00 am and 10:30 am. Weekend shifts are required to apply.
Responsibilities:
Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps
Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate...
Responsible for electronic equipment used to send and receive messages, computer information systems, long range radar, and calibration of test equipment. They maintain, repair, calibrate, tune, and adjust electronic equipment used for communications, detection and tracking, recognition and identification, navigation.
Apr 13, 2021
Full time
Responsible for electronic equipment used to send and receive messages, computer information systems, long range radar, and calibration of test equipment. They maintain, repair, calibrate, tune, and adjust electronic equipment used for communications, detection and tracking, recognition and identification, navigation.
THOMSON REUTERS
6300 Interfirst Drive, Ann Arbor, MI, USA
Do you thrive in a fast-paced environment where helping the customer is your top priority? Are you a upbeat person who loves to troubleshoot and solve problems? Your knowledge and experience as a Technical Support Representative will make a difference to accounting professionals around the country. Our Technical Support Representatives are fully responsible for handling phone based and customer facing responsibilities. Phone based duties will primarily entail incoming/ outgoing calls and various call campaigns.
This is a contract position starting October 5th, 2020 - April 16th, 2020
About the Role
In this opportunity as a Technical Support Representative, you will:
Provide exemplary client support and technical issue resolution via phone and/or email as needed
Meet performance objectives in call quality, customer satisfaction surveys, and call handling
Facilitate general web-based sessions to aid new customers in implementing CS software
Communicate...
Apr 13, 2021
Contractor
Do you thrive in a fast-paced environment where helping the customer is your top priority? Are you a upbeat person who loves to troubleshoot and solve problems? Your knowledge and experience as a Technical Support Representative will make a difference to accounting professionals around the country. Our Technical Support Representatives are fully responsible for handling phone based and customer facing responsibilities. Phone based duties will primarily entail incoming/ outgoing calls and various call campaigns.
This is a contract position starting October 5th, 2020 - April 16th, 2020
About the Role
In this opportunity as a Technical Support Representative, you will:
Provide exemplary client support and technical issue resolution via phone and/or email as needed
Meet performance objectives in call quality, customer satisfaction surveys, and call handling
Facilitate general web-based sessions to aid new customers in implementing CS software
Communicate...
