4 jobs found in farmington hills

Typical Assignments: In a developing and learning capacity, the Trainee will perform the following typical assignments: *Researches inquiries by accessing the claims processing system and other informational sources *Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. *Maintains related departmental records and files *Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc. *Makes corrections to claims and eligibility *Enters new claims, eligibility and subscriber information into the mainframe *Reviews subscriber's coverage to determine type and level of benefits Job Requirements: Bidding Requirements: *Possess a high school diploma or equivalent *One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience *Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) *Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday *Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Our Dispatch I position is responsible for the assigning the day-to-day work of our inspections/audits for AiM. The position oversees all inspections/audits for AiM and strives to meet all SLA requirements of our customers. The Dispatcher I strives to deliver strong customer service to both internal and external clients while maximizing our efficiency to meet the company’s goals and objectives. Build efficient daily schedules that allow AiM to maximize the abilities of each employees Understands the daily operating systems/strategies used. Uses multiple programs/strategies to maximize work that can be completed  Be able to use multiple systems/resources to fix any issues during the day or before they happen. Facilitate interactions with various departments to find solutions and resolve customer service matters Sees tasks through completion Works with other dispatchers within the teams. Growing as resource for other dispatchers. Regular and consistent attendance and availability Follows the lead of AiM Management and completes work assigned Other - Perform additional duties as required by the Company. Make continuous recommendations to improve quality and efficiency.  Job Requirements: Min. education- High School Diploma/GED or equivalent professional business training required. Some College preferred Min. experience - Minimum of at least one year of Customer Service, Dispatch, Data analysis experience Salary offered- Start rate: $14/hr.

We are looking for a Customer Service Representative who will focus on clientele development, converting customers to enthusiastic advocates for our brand by delivering consistent and passionate product and service performance that exceeds customer value expectations.   Communicate with the customers via emails and over the phone. 2. Respond to the problems of the customer promptly; Listen to the customer queries patiently and work with them to resolve any questions or problems.  3. Document customer accounts and assist in scheduling their appointments in a timely fashion.  4. Maintain records of interactions with the customers. 5. Coordinate with the internal departments to find solutions and resolve matters  6. Maintain a follow up on the customer and ensure they are satisfied.  7. Regular and consistent attendance and availability 8. Special Projects Other - Perform additional duties as required by the Company. Make continuous recommendations to improve quality and efficiency.    Job Requirements: Min. education- High school or GED equivalent required ; Some college level courses and/or technical courses (i.e. ASE or ICAR) preferred;   ***Strongly Preferred:  Bilingual English and Spanish*** Min. experience -Minimum 1 year previous of Customer Service, inbound call center, retail work or other customer facing experience.  Experience working independently or with limited supervision Salary offered- Start rate: $14/hr.

Customer Service Supervisor’s job entails organizing and directing the daily activities concerned to the call center’s operation. The main responsibility of a Customer Service Supervisor is to manage, train, and guide call center agents to execute their tasks. By resolving problems and complaints, a supervisor supports the team. The supervisors monitor agents and calculate call center performance and analyze reports. They prepare and develop schedules to control adequate staffing levels.  II. Essential Duties and Responsibilities  • Managing and directing the daily activities of Customer Service Representatives • Supervising, planning, and managing functions pertaining to Customer Service team environment  • Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators  • Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed  • Attending, following up and resolving customer complaints and questions  • Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job  • Carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency  • Compiling and maintaining lists of on-call and key schedules and personnel, and ensuring that the operators can use all lists as required  • Updating databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials  • Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary  • Communicating solutions, successes, and opportunities to the Manager of customer service  • Practicing and ensuring compliance with that of all the organization’s policies and procedures  • Regular attendance and availability •  The shift for this role is 12:00 p.m. - 8:30 p.m. EST.   Job Requirements: III. Skills and Specifications  • Ability to inspire and support people  • Good people and interpersonal skills to build effective relationships with all levels of professionals  • Ability to plan well and prioritize work  • Maintain calmness under tight pressure  • Good decision-making, IT, and communication skills  IV. Education and Qualifications  • Bachelor’s degree or associate degree from an accredited institution  • Experience in call center service activities   We provide:  • Business casual work environment  • Medical, Dental, Vision, Life, LTD insurances  • 401 k  • Flexible Spending Account (FSA)  • Paid Time Off  • Paid Holidays  • Employee Referral Award Program