10 jobs found in farmington hills

Our Dispatch I position is responsible for the assigning the day-to-day work of our inspections/audits for AiM. The position oversees all inspections/audits for AiM and strives to meet all SLA requirements of our customers. The Dispatcher I strives to deliver strong customer service to both internal and external clients while maximizing our efficiency to meet the company’s goals and objectives. Build efficient daily schedules that allow AiM to maximize the abilities of each employees Understands the daily operating systems/strategies used. Uses multiple programs/strategies to maximize work that can be completed  Be able to use multiple systems/resources to fix any issues during the day or before they happen. Facilitate interactions with various departments to find solutions and resolve customer service matters Sees tasks through completion Works with other dispatchers within the teams. Growing as resource for other dispatchers. Regular and consistent attendance and availability Follows the lead of AiM Management and completes work assigned Other - Perform additional duties as required by the Company. Make continuous recommendations to improve quality and efficiency.  Job Requirements: Min. education- High School Diploma/GED or equivalent professional business training required. Some College preferred Min. experience - Minimum of at least one year of Customer Service, Dispatch, Data analysis experience Salary offered- Start rate: $14/hr.

Customer Service Supervisor’s job entails organizing and directing the daily activities concerned to the call center’s operation. The main responsibility of a Customer Service Supervisor is to manage, train, and guide call center agents to execute their tasks. By resolving problems and complaints, a supervisor supports the team. The supervisors monitor agents and calculate call center performance and analyze reports. They prepare and develop schedules to control adequate staffing levels.  II. Essential Duties and Responsibilities  • Managing and directing the daily activities of Customer Service Representatives • Supervising, planning, and managing functions pertaining to Customer Service team environment  • Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators  • Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed  • Attending, following up and resolving customer complaints and questions  • Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job  • Carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency  • Compiling and maintaining lists of on-call and key schedules and personnel, and ensuring that the operators can use all lists as required  • Updating databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials  • Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary  • Communicating solutions, successes, and opportunities to the Manager of customer service  • Practicing and ensuring compliance with that of all the organization’s policies and procedures  • Regular attendance and availability •  The shift for this role is 12:00 p.m. - 8:30 p.m. EST.   Job Requirements: III. Skills and Specifications  • Ability to inspire and support people  • Good people and interpersonal skills to build effective relationships with all levels of professionals  • Ability to plan well and prioritize work  • Maintain calmness under tight pressure  • Good decision-making, IT, and communication skills  IV. Education and Qualifications  • Bachelor’s degree or associate degree from an accredited institution  • Experience in call center service activities   We provide:  • Business casual work environment  • Medical, Dental, Vision, Life, LTD insurances  • 401 k  • Flexible Spending Account (FSA)  • Paid Time Off  • Paid Holidays  • Employee Referral Award Program 

Typical Assignments: In a developing and learning capacity, the Trainee will perform the following typical assignments: *Researches inquiries by accessing the claims processing system and other informational sources *Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. *Maintains related departmental records and files *Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc. *Makes corrections to claims and eligibility *Enters new claims, eligibility and subscriber information into the mainframe *Reviews subscriber's coverage to determine type and level of benefits Job Requirements: Bidding Requirements: *Possess a high school diploma or equivalent *One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience *Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) *Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday *Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

We are looking for a Customer Service Representative who will focus on clientele development, converting customers to enthusiastic advocates for our brand by delivering consistent and passionate product and service performance that exceeds customer value expectations.   Communicate with the customers via emails and over the phone. 2. Respond to the problems of the customer promptly; Listen to the customer queries patiently and work with them to resolve any questions or problems.  3. Document customer accounts and assist in scheduling their appointments in a timely fashion.  4. Maintain records of interactions with the customers. 5. Coordinate with the internal departments to find solutions and resolve matters  6. Maintain a follow up on the customer and ensure they are satisfied.  7. Regular and consistent attendance and availability 8. Special Projects Other - Perform additional duties as required by the Company. Make continuous recommendations to improve quality and efficiency.    Job Requirements: Min. education- High school or GED equivalent required ; Some college level courses and/or technical courses (i.e. ASE or ICAR) preferred;   ***Strongly Preferred:  Bilingual English and Spanish*** Min. experience -Minimum 1 year previous of Customer Service, inbound call center, retail work or other customer facing experience.  Experience working independently or with limited supervision Salary offered- Start rate: $14/hr.

JMS and Associates is seeking a full time employee to perform office tasks related to Electronic Document Processing and Mail room in our Farmington Hills office. Employee will also provide courier services in the tri-county area 2 days per week. Must have reliable transportation, valid drivers license and insurance coverage. Mileage will be reimbursed. Must be able to lift and carry up to 30 lbs. This is an entry level position. Salary: $11.00 + /hour (based on experience) Competitive Benefit Package: 401k with employer match, Medical, Dental, Vision, Paid Holidays, Employer paid life insurance and paid time off. Job Requirements: Education –Minimum of HS Diploma/GED Work Experience-1 year of experience preferred

Financial Controller duties include (but not limited to): Ensures compliance with federal, state, and local legal requirements; anticipating future legislation; enforcing adherence to requirements. Supervises and coordinates the development and report writing of financial and other specialized reports from accounting staff. Manages the coordination, development, and implementation of training for accounting staff. Provides in depth analyses and recommendations in support of economic models and financial plans to enhance operations. Manage and direct the day-to-day activity of the accounting department personnel in the performance of their duties. Activities include the processing of all billing, accounts payable, and other production activities associated with an accounting organization. Monitor and assess the performance of the accounting department's staff, including all performance evaluations, coaching, and disciplinary action activities. Ensure the timeliness and accuracy of the monthly, quarterly, and annual financial statement closing of the accounting records. Develop and insure all accounting activities and reporting of financial information follow established processes and procedures, and in compliance with GAAP standards. Monitor and insure all general ledger reconciliations are completed in accordance with established processes and schedules. Manage and enhance the on-going accounting processes and finance system functionality. Cooperatively work with operations to track and monitor cost and profitability. Review and insure the accurate reporting of all financial information disseminated by the department. Monitor pertinent information used in building and analyzing future business plans and forecasts. Review significant cash outlays, including but not limited to, all major expenditures, and recurring contractual costs to ensure they are compliant with contract terms. Manage the enterprise accounting system, insuring all updates, and maintenance requirements are executed timely and completely. Serve as the major point of contact with the company's independent CPA accounting firm. Facilitates monthly financial meetings with key management personnel to discuss financial results. Directing the quarterly distribution process to ensure proper and accurate distributions are made to investors. Managing banking relationships for business purposes, including: investments, wires, transfers, administration of users on bank websites, and lines of credit renewals. Manages all outside accounting relationships with respect to audits and preparation of tax returns, including a review of audit reports and tax returns prior to finalization. Develops and leads direct reports within the organization to create a highly engaged team. Reviews, analyzes, and evaluates finance, accounting and other business processes, and recommends and drives actions to streamline and improve operational efficiencies and identifies opportunities for reducing operational costs. Develops and documents business processes and accounting policies to strengthen internal controls. Supports executives and senior leadership in preparation of annual budgets, long term strategic plans and business reviews. Participate in the profitability and cash improvement actions.   Salary: Based on experience Competitive Benefit Package: 401k with employer match, Medical, Dental, Vision, Paid Holidays, Employer paid life insurance and paid time off.

RESPONSIBILITIES: Answer incoming provider and member calls regarding health insurance. Call center reps are expected to take at least 60-80 calls a day, with an AHT of 5 minutes. Call types are eligibility, benefits, claims, and other general health insurance information. Access various systems to research and resolve inquiries and issues.   CRITICAL COMPONENTS OF SUCCESS: Must be a quick learner and able to retain information. Strong computer knowledge and excellent typing skills. Strong verbal, written and analytical skills. Ability to multi-task with a strong attention to detail. Ability to communicate with customers, managers, and co-workers effectively and professionally. Attendance is one of the most critical components of success. Positive and Enthusiastic attitude. Strong desire to exceed expectations.   Competitive Benefit Package: 2 Weeks paid Training 401k with employer match, Medical, Dental, Vision, Paid Holidays, Employer paid life insurance and paid time off. Job Requirements: Education –Minimum of HS Diploma/GED Must be available to work 11am-8pm Work Experience-Minimum of 2 years of experience preferred, health care call center experience preferred.

JMS is looking to fill a full time position in our Farmington Hills office to provide Human Resource support. The hours will be 1st shift, Monday thru Friday. Preferred candidates will have strong computer skills with previous experience on an HR platform. HR coordinator will be responsible for but not limited to the following tasks: Facilitating HR processes and evaluations. Full cycle recruiting-process/on-board a high volume of new hires. Record maintenance. Conducting HR audits. Providing departmental and company-wide communications. Input information in various HR systems. Produce and distribute department key metric reports and track progress for completion of key initiatives such as benefits enrollment, merit planning, and engagement surveys. Assists with special projects, requests and reports as needed. Candidates must have: 1-3 years of related experience working in a fast paced, serviced orientated environment. Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook). Exceptional customer service with the ability to work and communicate with various levels in the organization. Strong interpersonal & written and verbal communication skills. Excellent organizational and follow-up skills with a strong attention to detail and accuracy. Ability to use sound judgment and discretion when exposed to sensitive and confidential information. Ability to work in a fast-paced, diverse environment while managing multiple tasks. Competitive Benefit Package: 401k with employer match, Medical, Dental, Vision, Paid Holidays, Employer paid life insurance and paid time off.

General Summary:   Under general supervision, and in accordance with Medical Control Board’s policy, procedure and protocol, performs specific tasks required for the effective and efficient care of patients in a pre-hospital setting and/or intra-facility transfers. Exhibits courteous and professional behavior while interacting with co-workers, patients, families, health care professionals, and public safety personnel. Promotes and maintains a smooth working relationship between management and employees. Operates and maintains company equipment in a safe and professional manner. While actual responsibilities may vary, the following are typical of the duties that would be performed.     Basic EMT Responsibilities:      Performs pre-hospital duties in compliance with all state EMS rules and regulations, license appropriate.   Transports sick and/or injured patients to or between appropriate medical facilities and/or residence.   Actively participates in the safe delivery of patient care and maintains a safe environment for all patients.   Responds professionally and promptly to instructions from a variety of sources, such as, dispatchers and supervisors.   Maintains confidentiality of all patients, employees, corporate records, and patient records in accordance with current HIPAA guidelines.   Safely operates and assists in the maintenance of company owned vehicles as required.   Performs daily vehicle maintenance check and cleans both the inside and outside of assigned unit on a daily basis   Replenishes medical equipment and supplies as needed.   Monitors and properly operates all communications equipment to ensure efficient, constant, and appropriate contact with the communications department.   Responds to all requests for service in an optimal manner and the priority of response when directed by the dispatcher.   Works expediently to ensure availability of resources in order to maximize utilization and productivity.   Demonstrates flexibility, as patient needs change and the ability to communicate the need for additional assistance when necessary.   Assesses the nature and extent of patients’ injuries or illness and establish treatment consistent with state licensure and protocols.   Produces accurate, legible, and complete documentation on all runs.   Administers medical treatment in a caring and compassionate manner thus promoting positive public relations for CEMS and the EMS   Is receptive to medical control facilities’ judgment regarding treatment of patients and follows their judgment.   Be able to communicate all pertinent patient information to medical personnel directly involved with patient care in compliance with local protocols and in accordance with Michigan Department of Public Health and HIPAA Guidelines.   Abide by Community EMS current Bloodborne Pathogen Plan.   May assist in various duties including but not limited to:   Controlling crowds   Protecting valuables   Assisting medical personnel in emergencies at medical facilities by initiating BLS procedures as defined by the Michigan Department of Public Health and under the direction of a physician   Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers.   Adheres to department customer service and performance standards.   Demonstrates personal commitment to the Organization’s core values through active involvement in the performance improvement process.   Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and departmental safety programs.   Carries out other duties as assigned.       Must drive for ALL ALS transports unless municipal personnel are available to drive and assistance is required with patient care during transport.   May assist with ALS procedures within the scope of their licensure as defined by MDPH and local protocols   Restock, reassemble, clean, and decontaminate the equipment and vehicle after every transport. Exception to this responsibility exist only when the Specialists attends during patient transport.           Knowledge, Skills And Abilities Required:   Minimum Education: Must possess a High School Diploma or equivalent.  Where applicable and as required must maintain Continuing Education per the local Medical Control Authorities and the Michigan Department of Consumer & Industry Services.   Contact With Others: Co-workers, clients, patients and families, medical personnel.  Must be able to write, read and speak English fluently.   Analytical Demands: Must be able to think and act calmly and quickly in emergency situations.   Certification, Licensure, Registration: Licensed as an EMT-B, EMT-S, or EMT-P by the Michigan Department of Consumer & Industry Services and maintained in good standing.  Must possess a current American Heart Association CPR certification and maintain in good standing.  EMT-P employees must also posses a current American Heart Association ACLS certification, maintained in good standing.  Must possess a valid Michigan Driver's License, and be eligible for driving privileges based on current HealthLink policies and procedures.     Working Conditions:   Physical Effort: Physical demands including lifting, climbing, pushing, stooping, bending, kneeling and crouching, and otherwise maneuvering heavy patients, with stretchers and equipment (at least 250 pounds).  Must pass a employment lift test.   Work Environment: Works outdoors, in weather common to Southeaster Lower Michigan, on a regular basis.  Exposure to blood, body fluids or tissue.     Working Relationships:   Reports to: Operations Supervisor   Supervises: None     The above primary job duties and responsibilities describe the level and nature of work performed by the employees assigned to this job.  The description should not be construed as an exhaustive listing of all job duties and responsibilities performed by this job.

The Senior Design Engineer plans, performs, and manages new lighting projects in accordance with the development schedule and budget established by the customer and the launch team. This individual will be responsible for the development of strategies, review and/or modification of project plans, and providing/reviewing design direction. Plans, performs, and manages the design, development, and transfer to manufacturing of new programs from information provided by the customer Investigates and procures all data required to develop designs, and uses best combination of preliminary information and contributing data to develop company designs Develops complete design, which includes layouts with background information, detail drawings, and geometric dimensioning and tolerancing in accordance with SAE, MVSS1 08, EEC, ECE, customer, and technical requirements Oversees customer and company driven project change management Establishes and maintains DFMEA’s, DVP’s and design micro-schedules as required per company policies and procedures Job Requirements: 5+ years of engineering experience within the automotive industry 2+ years of Automotive Lighting Design experience Experience with Plastic Injection Mold components Bachelor’s Degree in Engineering or Related Discipline Experience with plastic component associated tooling