Michigan Schools and Government Credit Union
16224 26 Mile Road, Macomb, Macomb Township, MI 48042, USA
Branch Service Specialists will work an average of 40 hours per week during our branch hours: Monday-Wednesday 9am-5pm, Thursday and Friday 9am-6pm, and Saturday 9am-1pm.
Overview of Responsibilities: Performs a broad range of member sales and service functions as well as teller transactions to deliver the desired member experience. Focuses on listening to identify member needs, asking questions and cross selling products and services as effective solutions in order to build loyal member relationships. Works as a productive, cooperative and engaged team member to serve members and reach individual and branch team goals.
Essential Duties and Responsibilities:
Uses a consultative approach when serving members, asking high impact questions to identify and meet member needs, both perceived and unperceived. Listens for member cues and uses in depth knowledge of our products and services in order to cross sell and offers solutions for member needs by focusing on the...