4 jobs found in troy

Service Desk Analyst I (English and Spanish Fluency) The Service Desk Analyst I will be supporting both English and Spanish speaking end users and is required to be bilingual. The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. Weekend availability is required to apply. Responsibilities:  Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/group Assist in the resolution of user and support issues among company sites to ensure...

Service Desk Analyst I-NIGHT SHIFT The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. The NIGHT SHIFT schedule will be a nine hour shift  with an hour unpaid lunch. Days off will be dependent of business needs.  Five consecutive regularly scheduled work days is the maximum  with a start time between 6:00 pm and 10:30 pm.  Weekend availability is required to apply. Responsibilities:  Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate...

Service Desk Analyst I-AFTERNOON SHIFT The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. The AFTERNOON SHIFT schedule will be a nine hour shift  with an hour unpaid lunch. Days off will be dependent of business needs. Five consecutive regularly scheduled work days is the maximum with a start time between 11:00 am and 5:30 pm.  Weekend availability is required to apply. Responsibilities:  Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to...

Service Desk Analyst I-DAY SHIFT The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. The DAY SHIFT schedule will be a nine hour shift  \with an hour unpaid lunch. Days off will be dependent of business needs. Five consecutive regularly scheduled work days is the maximum with a start time between 6:00 am and 10:30 am.  Weekend shifts are required to apply. Responsibilities:  Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate...