Michigan Schools and Government Credit Union

Overview of Responsibilities : Supervises IT service team by overseeing day-to-day operations to ensure delivery of quality service by defining and monitoring service level agreements (SLAs) and key performance indicators (KPIs) for service quality, incident, and problem resolution. Supports SLA and KPI reporting for the entire IT team. Ensures change control, ticket management, and other policies and procedures are followed and evaluates areas for improvement. Essential Duties & Responsibilities: Delivers a superior  member experience  by building strong relationships to effectively supervise the IT service team. Ensures a consistent approach to service delivery, member and team member satisfaction, operational, and people management. Advises and consults with IT team members and organizational stakeholders on expectations, requirements, and potential issues related to service integration and operations in order to deliver member-centric solutions....

Overview of Responsibilities:   Supervises and coordinates MSGCU’s mortgage consultants including activities related to sales and origination in the department and within the branch network. Oversees mortgage loan origination, drives the sales pipeline, and ensures achievement of production metrics. Ensures financial objectives and strategic and institutional growth goals are met in accordance with MSGCU’s policies and state and federal government regulations, and in alignment with our desired member experience.   Essential Duties and Responsibilities: Delivers a superior  member experience  by effectively supervising the mortgage consultants and ensuring a consistent approach to sales, service, member satisfaction, operational and people management.   Drives Results  by assisting team with the development and maintenance of strong relationships with branches, realtors, builders, and other external sources in order to foster long term referral sources. Educates...

Overview of Responsibilities:  Collects, organizes, analyzes, and reports marketing and business line performance data from various sources and provides recommendations to fuel data-driven marketing initiatives in support of MSGCU’s growth strategies. Uses all available data sources and effective analytics to recommend new business and marketing opportunities for acquisition of new members, while developing deeper relationships with existing members. Contributes to overall strategic and product planning by providing pertinent data and critical insights that will ultimately strengthen our competitive position and perpetually prepare us for future enhancements.   Essential Duties and Responsibilities: Serves as the department lead and subject matter expert for MSGCU’s Marketing Customer Information File (MCIF), and other Marketing related software systems. Ensures complete and effective utilization of the systems. Runs queries as needed and validates database on a...

Branch Service Specialists will work an average of 40 hours per week during our branch hours: Monday-Wednesday 9am-5pm, Thursday and Friday 9am-6pm,  and Saturday 9am-1pm. Overview of Responsibilities:  Performs a broad range of member sales and service functions as well as teller transactions to deliver the desired member experience. Focuses on listening to identify member needs, asking questions and cross selling products and services as effective solutions in order to build loyal member relationships.  Works as a productive, cooperative and engaged team member to serve members and reach individual and branch team goals.  Essential Duties and Responsibilities: Uses a consultative approach when serving members, asking high impact questions to identify and meet member needs, both perceived and unperceived.  Listens for member cues and uses in depth knowledge of our products and services in order to cross sell and offers solutions for member needs by focusing on the...

Branch Service Specialists will work an average of 40 hours per week during our branch hours: Monday-Wednesday 9am-5pm, Thursday and Friday 9am-6pm,  and Saturday 9am-1pm. Overview of Responsibilities:  Performs a broad range of member sales and service functions as well as teller transactions to deliver the desired member experience. Focuses on listening to identify member needs, asking questions and cross selling products and services as effective solutions in order to build loyal member relationships.  Works as a productive, cooperative and engaged team member to serve members and reach individual and branch team goals.  Essential Duties and Responsibilities: Uses a consultative approach when serving members, asking high impact questions to identify and meet member needs, both perceived and unperceived.  Listens for member cues and uses in depth knowledge of our products and services in order to cross sell and offers solutions for member needs by focusing on the...

We value your time and want to make the application process simple and quick. Candidates who qualify for the position will be asked to complete an easy three-step online process which includes an overview of the position, simulation and recorded interview. We will follow up with you every step of the way. Part-time Tellers will work 25 to 29 hours per week during our branch hours: Monday-Wednesday 9am-5pm, Thursday and Friday 9am-6pm, and Saturday 8am-1pm. Overview of Responsibilities:  Delivers the desired member experience by providing high quality service and completing teller transactions accurately including using effective listening to identify member needs and cross selling products and services in order to deepen member relationships. Works as a productive, cooperative, and engaged team member to serve members and reach individual and branch team goals. Essential Duties and Responsibilities: Exceeds member service expectations and builds trusting...

Branch Service Specialists will work an average of 40 hours per week during our branch hours: Monday-Wednesday 9am-5pm, Thursday and Friday 9am-6pm,  and Saturday 9am-1pm. Overview of Responsibilities:  Performs a broad range of member sales and service functions as well as teller transactions to deliver the desired member experience. Focuses on listening to identify member needs, asking questions and cross selling products and services as effective solutions in order to build loyal member relationships.  Works as a productive, cooperative and engaged team member to serve members and reach individual and branch team goals.  Essential Duties and Responsibilities: Uses a consultative approach when serving members, asking high impact questions to identify and meet member needs, both perceived and unperceived.  Listens for member cues and uses in depth knowledge of our products and services in order to cross sell and offers solutions for member needs by focusing on the...

We value your time and want to make the application process simple and quick. Candidates who qualify for the position will be asked to complete an easy three-step online process which includes an overview of the position, simulation and recorded interview. We will follow up with you every step of the way. Summary:   Responsible for providing a high quality of member service, including effective listening and determining member needs in order deepen member relationship through cross selling of products and services. Provides a variety of member service functions, including; accurate processing of savings accounts, draft accounts, loan transactions, cashing checks, selling money orders and traveler’s checks and other duties.  Responsible for balancing cash drawer each day and processing end of day teller functions. Full-time Tellers will work an average of 40 hours per week during our branch hours: Monday-Wednesday 9am-5pm, Thursday and Friday 9am-6pm,  and Saturday 9am-1pm....

Call Center Representatives will work an average of 40 hours per week during our call center hours: Monday-Wednesday 8am-5pm, Thursday 8am-6pm, Friday 8am-7pm, and Saturday 8am-1pm. Overview of Responsibilities:  Delivers the desired member experience by providing high quality service by telephone, e-mail, and fax, including using active listening to identify and address/resolve member needs and cross sell products and services in order to deepen member relationships. Works as a productive, cooperative, and engaged team member to serve members and reach individual and Call Center team goals. Essential duties and Responsibilities: Consults with members to obtain information and explain available financial services. Effectively listens for cues and reviews account data to determine the nature and extent of members’ needs, resolve problems, and suggest appropriate products and services. Provides routine information related to MSGCU services or policies,...

Overview of Responsibilities:  Performs all mortgage loan processing activities including: receiving, evaluating, and reviewing loan applications; obtaining and verifying necessary information; preparing documents for underwriting and closing review; and communicating loan status to all involved parties. Essential Duties and Responsibilities: Reviews loan application files to ensure compliance with disclosure requirements. Verifies applicant information including employment, salary, assets, and liabilities.  Orders appraisals, credit reports, title reports, and other essential documentation. Reviews information for completeness and accuracy to ensure all necessary items are available for underwriting. Clarifies missing or questionable information and follows up with outside sources for outstanding documents. Tracks files as information is compiled to ensure compliance with underwriting guidelines. Keeps files organized and submits to underwriting after...

Overview of Responsibilities:  Responsible for origination of first mortgages including conducting initial pre-qualification interviews, preparing loan application packages and necessary documentation, communicating policies for extension of credit in accordance with MSGCU and secondary investor guidelines, meeting production expectations, and serving members, prospective members, builders, developers, and real estate agents promptly and professionally.    Essential Duties and Responsibilities: Implements effective strategies and techniques to ensure members have a positive experience with MSGCU and our products and services at every touch point. Processes new loan applications and performs loan origination activities including accurately reading, interpreting, and applying financial and numerical information to the loan file. Adheres to federal and state regulations; secondary market; and MSGCU policies, procedures, and guidelines. A strong emphasis will...