Benefits Specialist-Call Center

$15.00 hourly
  • JMS and Associates
  • Jul 14, 2021
Full time Customer Service

Job Description

Job description

Benefits Specialist-Call Center
Job Description

  • This is a full-time position, the main office is located in Farmington Hills, Michigan. JMS is seeking individuals with experience in medical claim billing and/or claim processing for client-based call center campaigns focused on Healthcare Benefit Plans. Preferred candidates must have experience with Medical, Dental and Flexible Spending Summary Plans.

Minimum Duties:

  • Answer incoming provider and member calls regarding claim status, member eligibility, benefits and coverage levels related to Medical and Dental Plans.
  • Specialists are expected to take at least 30-40 calls a day, with an Average Handle Time (AHT) less than 7 minutes.
  • Agents access various claims processing systems and related applications to research and resolve claim or eligibility inquiries and issues.


  • Successful candidates will have a minimum of two years Healthcare Industry / Health Insurance experience related to Medical and Dental Plan benefits.
  • Minimum 1 year medical claims experience.
  • Minimum 2 years fast paced call center experience is preferred but not required.
  • High School Diploma or equivalent.

**Must be able to produce documents of eligibility to work in the US**


  • Attendance is one of the most critical components of success.
  • A quick learner and ability to retain information.
  • Strong computer knowledge and excellent typing skills.
  • Excellent verbal, written and analytical skills.
  • Ability to multi-task with a strong attention to detail.
  • Ability to communicate clearly and concisely with customers, managers, and co-workers.
  • Positive and Enthusiastic attitude.
  • Strong desire to exceed expectations.


  • Insurance benefits (medical, dental, vision) will be offered after 90 days
  • 401k with employer percentage match offered after 61 days of employment
  • Employer paid life insurance
  • PTO days within first year of employment
  • 2 - week paid training provided


  • Training: 9:30 am – 6:00 pm
  • Job Type: Full-time
  • Pay: $15.00 per hour

Job Type: Full-time

Pay: $15.00 per hour