Account/Website Support Specialist

  • Berkshire Production Supply
  • 40333 West 14 Mile Road, Novi, MI, USA
  • Jul 21, 2021
Full time Consultant Customer Service Information Technology Marketing Other

Job Description

Position Summary:

The primary responsibility of the Website Support Specialist is to perform and support training for the web customers.  This individual will work closely with our customers, I.T. teams, field sales and internal teams who also contribute to the support and overall quality of our Web platform.

Detailed Responsibilities:

  • Maintain a working and demonstrable knowledge of all company web platforms and functionality.
  • Support changes to system domain, Favicon and CMS Editor Pages.
  • Schedule and conduct new Distributor training sessions.
  • Create and maintain regularly scheduled webinar training on new features with all distributors.
  • Coordinate, schedule, and participate in technical integration calls with customers, third party software firms, and internal sales team.
  • Develop and communicate new ideas such “How to videos”, Recorded Screen Shots, Improved manual, or host webinars with distributors.
  • Document, test and provide approval on new website features before distributed to customer sites.
  • Support our distributors with loading or linking their website advertisements. Such as banner ads, URL links to promo pages, catalog sections or PDFs.
  • Train customers on backend website administration such as Data Management, Users Control, Order Management, Pricing Management, Marketing Management, Translation, Settings and Network.
  • Suggest and aid customers in marketing their web sites.
  • Other special projects may apply.

Desired Background:

  • 3+ years’ experience in website support, project management, help desk, or related field.
  • High School Degree or GED required. Bachelor’s Degree in Information Technology or Computer Science preferred.
  • HTML, CMS, Web Programming Skills, E-commerce, Teamwork, Verbal Communication, cross-browser compatibility, coding and modifying websites, from layout to function and according to a client’s specifications
  • Ticket system experience. Jira, Fresh Desk, etc.
  • Aggressive problem diagnosis and creative problem-solving skills
  • Strong organization skills to juggle multiple tasks within the constraints of timelines and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
  • Ability to speak Spanish and/or French a plus
  • 2+ years with Customer Relationship Management
  • 2+ years of Project Management responsibilities
  • Experience with MS Office including Excel and/or Open Office

Physical Requirements:

  • Frequently working with telephone
  • Frequently sitting at work station
  • Ability to operate a computer
  • Periodic travel required to perform training at customer locations

EEO Statement:

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.