Technical Support Representatives in Ann Arbor, MI.

$17.00 hourly
  • GreatStaff Solutions, LLC
  • Ann Arbor, MI, USA
  • Apr 05, 2019
Full time Information Technology

Job Description

Job Overview:

The world leader in database development and implementation of software and services for the automobile and insurance claims processing industry. We draw on our broad global claims market experience to identify and implement best practices that drive continuous improvement for our local customers and their trading partners.

Hours: Monday-Friday, MUST be available between the hours of 8:00am-8:00pm.

Pay: $17.00/HR

Position: Full time, Temp-to-hire opportunity

Duties and Responsibilities:

  • Delivers professional and top-quality customer service to all customers
  • Provides technical support to internal and external clients, including but not limited to field engineers, technicians, clients, sales, trainers and install specialists
  • Troubleshoots and resolves issues related to software and hardware
  • Communicates issues clearly and effectively to clients
  • Documents all customer interactions consistently, thoroughly and free of grammatical errors
  • Contributes to internal knowledge base
  • Performs all other duties as assigned

Education:

  • High School Degree/GED
  • College or technical degree in Computer Science or equivalent preferred

Requirements:

  • 1-2 years customer service experience in a call center environment
  • 1-2 years or help desk or technical support experience preferred
  • Ability to multitask off duel monitors