Customer Service Unit (CSU)

$14.00 hourly
  • ROBERT HALF
  • Southfield, MI, USA
  • Apr 05, 2019
Full time Customer Service

Job Description

We are seeking to fill several call center positions with one of our largest client located in Southfield! These are Temporary to Hire positions that will be assisting incoming calls from hospital patients in regards to their medical bills.

The hours of operation are Monday through Friday and the set shift may be 8:30 am-5:30pm, 9am to 6:00 pm or 10:00 am to 7:00 pm.

The pay is $14 on a temporary basis and will go up to $15 upon hire.

 

The Customer Service Unit (CSU) represents our hospital clients to patients when they call. Whatever impression is left with them from their call to us is how they feel about the hospital. CSU applies the principles of strong people, excellent processes, and effective technology to provide excellent customer service and better patient outcomes. This is a great position for anyone who is passionate about helping others and has the charisma to instantly connect with people. Customer Service Representatives (CSRs) will work as part of a team of professionals that use analytical and relationship-building skills to process a high level of inbound patient billing inquiries. Talk with—and listen to patients like an expert, responding to their needs in a way that satisfies the reason for calling and leaves them with a great experience to tell their friends and family about. When responding to inquiries CSRs use professional manner and process knowledge to identify solutions to help resolve patient accounts. This position is supported by strong training and leadership and continuously strives to become a subject matter expert. Success in this role is measured by overall patient satisfaction. Hard work, exemplary performance and continuously expanding knowledge base can lead to opportunities to move up and become a great people leader at our company.

 

Daily Duties:

Responds promptly to inbound calls from client hospitals regarding billing questions.

Answers patient inquiries by clarifying desired information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved issues.

Gathers and enters patient information into hospital host system.

Directs inbound callers to the appropriate company contact.

You Have:

High School diploma or equivalent.

Excellent customer service skills exhibiting good oral and written communication skills.

Moderate computer skills (internet, email, MS Office-ability to work within multiple host systems and company tools.

Punctuality.

Consistent work history.

Friendly conversation and smiling with face and voice.

 

 

Job Requirements:

  • Education- High School Diploma or Equivalent
  • Work Experience- At least 1 year in a high volume, inbound call center within the last 2 years. Experience with Medical Billing, Claims or Insurance in an office setting (not including home health care), is a plus!

Job Type:

  • Temporary to Hire