• Midwest Hospitality Group Inc
  • Livonia, MI, USA
  • Apr 05, 2019
Full time Hospitality-Hotel

Job Description

TITLE:  Housekeeper                                                                      REPORTS TO:  General Manager

                                                                                                                                            Executive Housekeeper



The housekeeper is responsible for upholding the company’s cleanliness standards of all guest rooms and common areas located in the hotel.



  Cleaning Responsibilities

  • Change and replace all bed linens and towels.
  • Sanitize and clean all restrooms.
  • Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.
  • Vacuum/mop all floors.
  • Restock all room amenities.
  • Assure all rooms are set up to company standards.
  • Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.


  Guest Service

  • Offers guests assistance whenever possible.
  • Responsible for resolving escalated customer relations issues.
  • Answers inquiries pertaining to hotel policies and services.
  • Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
  • Responsible for positively representing and promoting the property.
  • Ensures systems and procedures are in place and followed for guest safety and security.


  Other Duties as Assigned

  • Completes daily housekeeping report.
  • Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new guests.
  • Reports any maintenance, security, or safety issues to the appropriate staff.





  • High School Diploma, GED, or equivalent years of relevant work experience required.
  • Previous front desk experience highly preferred.
  • Ability to efficiently work under time constraints.
  • Superior customer service skills.
  • Ability to work with cleaning chemicals.
  • Must be able to lift, push, and pull 25 – 50 pounds frequently.
  • Able to work a flexible schedule.