Maintenance Engineer

  • Midwest Hospitality Group Inc
  • Livonia, MI, USA
  • Apr 05, 2019
Full time Engineering Skilled Labor

Job Description

TITLE:  Maintenance Engineer                                                   REPORTS TO:  General Manager

                                                                                                                                            Executive Housekeeper

 

SUMMARY STATEMENT

The Maintenance Technician performs a variety of maintenance and repair tasks to keep the hotel in compliance with the company and government’s standards for functionality, cleanliness, safety, and security.

 

PRIMARY DUTIES AND ACCOUNTABILITIES

  Maintenance Responsibilities

  • Maintains the basic upkeep of all rooms and common areas by ensuring all furniture, appliances, and electrical equipment such as televisions, refrigerators and light fixtures are in working order.
  • Ensures all paint and flooring meet company standards.
  • Repairs or replaces all HVAC systems such as individual air conditioning units as needed.
  • Cleans and maintains the hotel’s exterior spaces such as the parking lot, swimming pool, landscaping, etc.

 

  Guest Service

  • Offers guests assistance whenever possible.
  • Responsible for resolving escalated customer relations issues.
  • Answers inquiries pertaining to hotel policies and services.
  • Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
  • Responsible for positively representing and promoting the property.
  • Ensures systems and procedures are in place and followed for guest safety and security.

 

  Other Duties as Assigned

  • Assists other maintenance engineers as needed.
  • Properly secures all tools, equipment and supplies after use.
  • Reports any major repair issues or requests to the Executive Housekeeper or General Manager.

 

SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE

 

  • High School Diploma, GED, or equivalent years of relevant work experience required.
  • 1+ years of previous maintenance/grounds experience required.
  • Must have working knowledge of plumbing, painting, HVAC, electrical and other general repair skills.
  • Possesses good organizational and prioritization skills.
  • Able to work independently and with others.
  • Superior customer service and communication skills.
  • Must be able to push, pull, lift, and carry 50+ pounds.
  • Frequently walks, bends, climbs, kneels, and extends reach to complete assigned tasks.
  • Possesses the physical ability to perform all the above-mentioned duties within a defined period of time.
  • Use of personal vehicle may be required.
  • Able to work a flexible schedule.