Customer Service Representative

$14.00 hourly
  • Alliance Inspection Management
  • Farmington Hills, MI, USA
  • Jun 20, 2019
Full time Customer Service

Job Description

We are looking for a Customer Service Representative who will focus on clientele development, converting customers to enthusiastic advocates for our brand by delivering consistent and passionate product and service performance that exceeds customer value expectations.

 

  1. Communicate with the customers via emails and over the phone.

    2. Respond to the problems of the customer promptly; Listen to the customer queries patiently and work with them to resolve any questions or problems. 

    3. Document customer accounts and assist in scheduling their appointments in a timely fashion. 

    4. Maintain records of interactions with the customers.

    5. Coordinate with the internal departments to find solutions and resolve matters 

    6. Maintain a follow up on the customer and ensure they are satisfied. 

    7. Regular and consistent attendance and availability

    8. Special Projects
  2. Other - Perform additional duties as required by the Company. Make continuous recommendations to improve quality and efficiency. 

 

Job Requirements:

  • Min. education- High school or GED equivalent required ; Some college level courses and/or technical courses (i.e. ASE or ICAR) preferred;  ***Strongly Preferred:  Bilingual English and Spanish***
  • Min. experience -Minimum 1 year previous of Customer Service, inbound call center, retail work or other customer facing experience.  Experience working independently or with limited supervision
  • Salary offered- Start rate: $14/hr.