Position: Front Desk Agent
Department: Rooms Division
Reports To: Front Office Manager
The Front Desk Agent is responsible for checking-In and Checking-out guests staying at the hotel using the Property Management System Maestro. Agent must be very friendly and professional at all times. Other job duties include answering phone, help guests with any requests or inquiries and any front desk related tasks dealing with guests, staff or hotel vendors. Accommodates guests of the Hotel St. Regis by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to use current hotel operating software, Microsoft Office for Windows 2000 Professional, Microsoft Outlook, Maestro, and the Internet.
EDUCATION and/or EXPERIENCE
High School Graduate or G.E.D.
Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and interpret bar charts.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
PERSONAL APPEARANCE AND HYGIENE
All Hotel St. Regis employees are expected to maintain a neat and presentable personal appearance dress in a clean and complete uniform and attend to their personal hygiene (i.e. showering, shaving, combing their hair, trimming and cleaning fingernails, etc.) before reporting to work each day. There can be no visible tattoos or piercings other than one per ear. Any employee not in compliance with the provisions of this section may be dismissed for the remainder of the workday. Time loss due to such action may not be made up or compensated for in any way.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. Employees are expected to report to work in a complete uniform as specified by the hotel. Clock-in using the time clock designated by the hotel no earlier than 5 minutes before scheduled time. Employee must be ready to work as soon as the clock-in is completed. At the end of the shift, check with immediate supervisor or manager for any additional work needed before leaving and clocking-out not more than 5 minutes after assigned departure time. It is the employee’s responsibility to ensure that they do not have any overtime hours unless specifically pre-authorized by their manager. Regular attendance in conformance with the standard, which may be established by the Hotel St. Regis from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination. It is understood that the Hotel operates seven days per week, twenty-four hours a day and that shifts and hours will vary according to business demands.