In a developing and learning capacity, the Trainee will perform the following typical assignments:
*Researches inquiries by accessing the claims processing system and other informational sources
*Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
*Maintains related departmental records and files
*Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc.
*Makes corrections to claims and eligibility
*Enters new claims, eligibility and subscriber information into the mainframe
*Reviews subscriber's coverage to determine type and level of benefits
*Possess a high school diploma or equivalent
*One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
*Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position)
*Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday
*Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.