Customer Service Administrator

  • Kistler Instruments Corporation
  • Novi, MI, USA
  • Jun 25, 2020
Full time Customer Service

Job Description

The Customer Service Administrator is responsible for providing administrative support for Product Sales and Service activities, while maintaining a high level of customer service to internal staff as well as customers.

  • Acts as the primary point of contact for customer issues such as order status, repair status, quotes, payment, etc. (thus, support issues not involving technical product specifications, application, etc.).
  • Confirms accuracy of the customer quote regarding prices, terms, quality, ship to and bill to addresses, etc.
  • Converts quotes into orders once the customer PO is received and verified.
  • Provides invoice generation with clerical accuracy and correct delivery timing to the customer.
  • Proactively updates customer on upcoming delivery status, PO changes, etc.
  • Coordinates service orders for shipping back repairs to the customer and subcontracting which includes: receives incoming repairs, updates database, and distributes to appropriate person/department.
  • Assists Inside and Outside Sales Representatives with maintaining C4C database including assisting with updates, input of leads and notes, etc.
  • Assist with quote generation with the guidance of Inside or Outside Sales as required.
  • Coordinates with Global Manufacturing Plants for delivery of product and escalates issues and delays to appropriate Inside and Outside Sales representatives.
  • Provides Sales Engineers and Managers with data and information as requested.

Job Requirements:

  • Education: High School Diploma
  • Work Experience: 2 years Customer Service experience
  • Familiarity with customer Purchase Orders, Terms & Conditions, Sales Contracts, etc.
  • Good working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
  • Good organizational ability and attention to detail.
  • Familiarity with SAP, C4C, and contacts databases is a plus.
  • Excellent written and verbal communication skills.
  • Ability to multi-task.
  • Accountable and reliable.
  • Flexible, driven, positive, Customer First focus.