The Customer Service Administrator is responsible for providing administrative support for Product Sales and Service activities, while maintaining a high level of customer service to internal staff as well as customers.
Acts as the primary point of contact for customer issues such as order status, repair status, quotes, payment, etc. (thus, support issues not involving technical product specifications, application, etc.).
Confirms accuracy of the customer quote regarding prices, terms, quality, ship to and bill to addresses, etc.
Converts quotes into orders once the customer PO is received and verified.
Provides invoice generation with clerical accuracy and correct delivery timing to the customer.
Proactively updates customer on upcoming delivery status, PO changes, etc.
Coordinates service orders for shipping back repairs to the customer and subcontracting which includes: receives incoming repairs, updates database, and distributes to appropriate person/department.
Assists Inside and Outside Sales Representatives with maintaining C4C database including assisting with updates, input of leads and notes, etc.
Assist with quote generation with the guidance of Inside or Outside Sales as required.
Coordinates with Global Manufacturing Plants for delivery of product and escalates issues and delays to appropriate Inside and Outside Sales representatives.
Provides Sales Engineers and Managers with data and information as requested.
Education: High School Diploma
Work Experience: 2 years Customer Service experience
Familiarity with customer Purchase Orders, Terms & Conditions, Sales Contracts, etc.
Good working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
Good organizational ability and attention to detail.
Familiarity with SAP, C4C, and contacts databases is a plus.
Excellent written and verbal communication skills.