Customer Service Representative (Contract to Hire)

  • THOMSON REUTERS
  • Ann Arbor, MI, USA
  • Oct 04, 2019
Contractor Customer Service

Job Description

A Customer Service Representative will be responsible for handling phone-based and customer-facing responsibilities. Phone-based duties will primarily entail incoming and outgoing calls, various call campaigns, and reception calls.

This is a 4-6 month contract to hire position.

KEY RESPONSIBILITIES
• Provide quality customer service
• Maintain understanding of our products, services, training opportunities, license and purchase terms
• Meet performance objectives in quality assurance and customer satisfaction surveys
• Provide timely follow-up on outstanding client issues
• Effectively communicate information regarding client issues to assist with resolution
• Display an understanding of the department’s operating environment and available resources
• Perform the Service Reception role by transferring calls and routing faxes throughout the company


QUALIFYING SKILLS
• Call-handling soft skills
• Troubleshooting skills
• Research and problem-solving skills
• Ability to self-manage and work as a contributing member of a call center team
• Ability to stay motivated in a fast-paced, high-pressure environment
• Ability to quickly learn and master complex information
• Demonstrated service attitude and desire to help people


ADDITIONAL JOB REQUIREMENTS
• College degree and one year of customer service or related experience (preferred), or a High School Diploma + 2 years of experience in relevant field

• Availability to work various shifts according to hours of operation (up to three late shifts per week)

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.