Service Desk Analyst I-DAY SHIFT
The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. The DAY SHIFT schedule will be a nine hour shift with an hour unpaid lunch. Days off will be dependent of business needs. Five consecutive regularly scheduled work days is the maximum with a start time between 6:00 am and 10:30 am. Weekend availability is required to apply.
Knowledge, Skills, and Abilities (KSAs):
Education and Experience:
The Power of Three: HTC Global, CareTech Solutions and Ciber
We believe that the power of three – HTC, CareTech and Ciber − brings a new level of strength and synergy which together can drive powerful results for clients
HTC Global Services
HTC Global Services is a global provider of IT services headquartered in Troy, Michigan. Established in 1990, HTC is an Inc. 500 Hall of Fame and our client base spans several Global 2000 organizations. We provide global IT solutions that enable our clients to achieve their business objectives through technology and expertise.
For more than 43 years, Ciber has delivered the technical savvy and IT solutions that help businesses achieve strategic goals. Ciber is a global IT consulting company with over 2,900 employees and offices across North America and India.
CareTech Solutions is a leader in information technology and end-user interface services for U.S. hospitals and health systems. CareTech creates value for clients through customized IT solutions that contribute to improving the patient experience while lowering healthcare costs.