Customer Service Rep

$12.00 - $15.00 hourly
  • JMS and Associates
  • 37735 Enterprise Court, Farmington Hills, MI, USA
  • Oct 18, 2019
Full time Customer Service

Job Description

RESPONSIBILITIES:

Answer incoming provider and member calls regarding health insurance.

Call center reps are expected to take at least 60-80 calls a day, with an AHT of 5 minutes.

Call types are eligibility, benefits, claims, and other general health insurance information.

Access various systems to research and resolve inquiries and issues.

 

CRITICAL COMPONENTS OF SUCCESS:

Must be a quick learner and able to retain information.

Strong computer knowledge and excellent typing skills.

Strong verbal, written and analytical skills.

Ability to multi-task with a strong attention to detail.

Ability to communicate with customers, managers, and co-workers effectively and professionally.

Attendance is one of the most critical components of success.

Positive and Enthusiastic attitude.

Strong desire to exceed expectations.

 

Competitive Benefit Package:

2 Weeks paid Training

401k with employer match, Medical, Dental, Vision, Paid Holidays, Employer paid life insurance and paid time off.

Job Requirements:

  • Education –Minimum of HS Diploma/GED
  • Must be available to work 11am-8pm

Work Experience-Minimum of 2 years of experience preferred, health care call center experience preferred.