Answer incoming provider and member calls regarding health insurance.
Call center reps are expected to take at least 60-80 calls a day, with an AHT of 5 minutes.
Call types are eligibility, benefits, claims, and other general health insurance information.
Access various systems to research and resolve inquiries and issues.
CRITICAL COMPONENTS OF SUCCESS:
Must be a quick learner and able to retain information.
Strong computer knowledge and excellent typing skills.
Strong verbal, written and analytical skills.
Ability to multi-task with a strong attention to detail.
Ability to communicate with customers, managers, and co-workers effectively and professionally.
Attendance is one of the most critical components of success.
Positive and Enthusiastic attitude.
Strong desire to exceed expectations.
Competitive Benefit Package:
2 Weeks paid Training
401k with employer match, Medical, Dental, Vision, Paid Holidays, Employer paid life insurance and paid time off.
Work Experience-Minimum of 2 years of experience preferred, health care call center experience preferred.
JMS is an Information and Technology company providing claim administration staffing and automation claim payment solutions. We are on target with Health Care Insurance Payor Industry needs. Our highly experienced workforce provides rapid relief to all your claim administration service level challenges, and cost containment efforts throughout the claim payment process.