Customer Service Representative

  • PVS Chemicals, Inc.
  • 9000 Hubbell Avenue, Detroit, MI, USA
  • Jul 30, 2020
Full time Admin-Clerical

Job Description

Position:        Customer Service

 

PVS Nolwood Chemicals, Inc., one of the Midwest’s leading chemical distributors, seeks a full-time Customer Service Representative for its Detroit headquarters.  We are seeking a candidate who enjoys the profession of serving customers, has exceptional communication skills and is professional, upbeat, team oriented, and responsive. 

 

Key responsibilities may include, but are not limited to:

 

  • Provide customer service and support from receiving customer's order to shipment follow-up and complaint handling within required timeline and highest level of accuracy
  • Working in tandem with the sales staff to ensure perfect service
  • Timely fulfillment of customer requests
  • Coordinating production, delivery and purchasing schedules with sales order delivery requirements
  • Record customer service issues, coordinate the investigation with relevant parties and provide root cause, corrective and preventive actions to customer in some cases.
  • Price verification and quote maintenance
  • Continuous process improvement

 

 

Qualifications:

 

  • Some college or at least 2 years of relevant working experience in Customer Service is highly preferred.
  • Excellent oral and written communication skills in English.
  • Excellent interpersonal skills and teamwork spirit.
  • Strong analytical and problem-solving skills, quick in learning, and able to work under pressure.
  • Above average math, spelling, and problem solving skills
  • Must be able to handle multiple tasks at one time
  • Must be very detail oriented and extremely accurate
  • Must work well as part of a team and a desire to be a positive and friendly service provider
  • Must be punctual with excellent attendance.
  • Must have good memory skills
  • Must be flexible and able to work in an environment where change is the norm and accept other jobs being assigned according to Customer Service Team objectives
  • Working knowledge of computers. Microsoft Office software preferred.

 

Must be able to pass a background check and drug testing.