Contact Center Customer Service

  • Kelly Services
  • Sep 27, 2019
Full time Admin-Clerical Customer Service

Job Description

Primary Responsibilities:
· Primarily responsible for the processing of all incoming and outgoing calls for customers and branches
· Ensures that all same day/priority customer requests are handled by collaborating with appropriate inter company resources
· Inputs and/or modifies service order requests based on customer need and provides customer confirmation
· Inputs sales orders placed for products via telephone, mail, email and/or fax
· Follows clearly documented departmental standard operating procedures
· Collaborate with technical support to ensure customer technical needs are consistently met
· Process customer payments and provide proof of payment to customer
· Provide customer invoices on demand
· Generate and deliver customer specific ¿service¿ reports via SAP as requested
· Additional responsibilities as assigned by Supervisor
· Perform tasks in accordance with the standard work document and performance metrics for that given process
· Additional responsibilities as assigned by Supervisor
· Live our culture and exemplify our Growth Enabling Behaviors to be highly enabled to deliver, highly empowered to succeed and highly accountable to lead.
Qualifications/Preferred Skills:
· High school diploma or equivalent required
· Minimum 2 years experience in customer service via phone or customer facing required
· SAP experience preferred
· Exceptional interpersonal and communication skills
· Ability to adapt to a fast paced, high transaction environment
· Ability to manage multiple priorities
· Ability to maintain a professional demeanor at all times
· Microsoft Office Suite preferred
· In-depth understanding of customer needs

Must have SAP experience and experience with Quoting