Account Manager Responsibilities:
¿ Be the primary point of contact and build long-term relationships with customers
¿ Help customers through email, phone, online presentations, screen-share and in person meetings
¿ Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
¿ Ensure the timely and successful delivery of our solutions according to customer needs and objectives
¿ Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
¿ Forecast and track key account metrics
¿ Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
¿ Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
¿ Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
¿ Monitor and analyze customer's usage of our product
¿ Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
¿ Liaise between the customer and internal teams
¿ Proven account management or other relevant experience
¿ Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
¿ Experience in delivering client-focused solutions based on customer needs
¿ Proven ability to manage multiple projects at a time while paying strict attention to detail
¿ Excellent listening, negotiation and presentation skills
¿ Excellent verbal and written communications skills
¿ Bachelor's Degree in appropriate field of study or equivalent work experience
¿ 5+ years of marketing experience with agency background desirable
¿ Deep digital understanding
¿ Self-motivated and able to thrive in a results-driven environment
¿ Natural relationship builder with integrity, reliability and maturity
¿ Ability to prioritize among competing tasks
¿ Critical thinking and problem solving skills
¿ Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
¿ Excellent time and project management skills. You're always looking to improve inefficient processes
¿ Keen attention to detail and adherence to deadlines
¿ Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
Account Manager top skills & proficiencies:
¿ Prospecting Skills
¿ Build Relationships
¿ People Skills
¿ Customer Focus
¿ Emphasize Excellence
¿ Manage Multiple Projects
¿ Attention to Detail
At Kelly, we connect great people with great companies.
We’re a leading advocate for nontraditional, independent workstyles, and we believe in the flexibility and tremendous growth opportunities they allow. That’s because the fear of getting “stuck” in a job is real. The reality of traditional work arrangements no longer fit the needs—or wants—of the evolving workforce, which is increasingly looking for ways to fit work into life.
We’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. Our employment opportunities span a wide variety of industries, companies, and locations around the world. Whether you’re looking for a temporary or contract position that fits your lifestyle, a project that leads to longer-term employment, or the full-time job of your dreams, Kelly can help you find what’s next for your career.
Connecting talented people to companies in need of their skills is at the very heart of what we do. That’s because in a world where nothing is permanent, job seekers and employers are continually asking, “What’s next?”
The next chapter in life and quest for advancement means careers are continually in motion. The next business strategy and journey for growth means employers are continually evaluating their workforce effectiveness. At Kelly, we’re always thinking about what’s next for job seekers and employers.
People today are choosing to work in independent ways—temporary, contract, freelance, and as gig workers—to gain experience, advance their careers, and achieve flexibility to pursue their passions. For employers, the task then becomes embracing this modern world of work and rethinking their talent strategy to harness the potential of all workers and work styles and their value in the workplace.
We help people ditch the script on the old ways of thinking and make the people-work connections that enable the growth job seekers and employers are striving for.
Providing specialty services
We’re proud to be a global specialty talent solutions provider to meet the needs of job seekers and employers.
Office and Light Industrial
Managed Service Provider And More
The people of Kelly—those working internally, behind the scenes to make it all happen—are unique in their understanding and commitment to helping others create better futures and helping companies compete, prosper, and grow. That’s because the work we do matters. Helping people transform their lives matters. Shaping the future of work matters.
So for the workers and companies who are always in pursuit of what’s next, we’re right there with you, writing the story of work together. Because what’s next is what matters. And what’s next is what we’re all about.