Account Manager

  • Kelly Services
  • Jan 09, 2020
Part time Customer Service Marketing Sales

Job Description

Account Manager Responsibilities:
¿ Be the primary point of contact and build long-term relationships with customers
¿ Help customers through email, phone, online presentations, screen-share and in person meetings
¿ Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
¿ Ensure the timely and successful delivery of our solutions according to customer needs and objectives
¿ Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
¿ Forecast and track key account metrics
¿ Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
¿ Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
¿ Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
¿ Monitor and analyze customer's usage of our product
¿ Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
¿ Liaise between the customer and internal teams
¿ Proven account management or other relevant experience
¿ Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
¿ Experience in delivering client-focused solutions based on customer needs
¿ Proven ability to manage multiple projects at a time while paying strict attention to detail
¿ Excellent listening, negotiation and presentation skills
¿ Excellent verbal and written communications skills
¿ Bachelor's Degree in appropriate field of study or equivalent work experience
¿ 5+ years of marketing experience with agency background desirable
¿ Deep digital understanding
¿ Self-motivated and able to thrive in a results-driven environment
¿ Natural relationship builder with integrity, reliability and maturity
¿ Ability to prioritize among competing tasks
¿ Critical thinking and problem solving skills
¿ Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
¿ Excellent time and project management skills. You're always looking to improve inefficient processes
¿ Keen attention to detail and adherence to deadlines
¿ Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
Account Manager top skills & proficiencies:
¿ Prospecting Skills
¿ Teamwork
¿ Planning
¿ Build Relationships
¿ People Skills
¿ Initiative
¿ Customer Focus
¿ Emphasize Excellence
¿ Manage Multiple Projects
¿ Attention to Detail