Job Summary: To assist management in determining compliance with performance and quality control standards. Identifies, analyzes, and recommends process improvements that will result in increased quality and efficiency.
Primary Job Responsibilities:
Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.
Position requires an associate's degree, technical, vocational, or business school with coursework in business administration and two years' work experience in a customer service and/or claims processing environment. Will accept any suitable combination of education, training, or experience.
Position requires knowledge of dental terminology, procedures, insurance products, and claims processing; advanced knowledge of word processing and spreadsheets; ability to identify weaknesses in process changes that may affect quality; resolves complex problems and uses latitude for independent judgment; effective verbal and written communication skills and organizational skills; ability to collaborate effectively; ability to handle multiple projects and deadlines; recommends improvements to increase quality and efficiency; SharePoint experience is preferred.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.