Project Coordinator

  • Kelly Services
  • Jul 30, 2020
Full time Admin-Clerical Customer Service General Business

Job Description

Project Coordinator

Purpose, Scope, & Dimension of Job:
The Project Coordinator is responsible for managing an installation job from start to finish. The Project Coordinator keeps in touch with both the customer as well as the installer to ensure project milestones are occurring timely and accurately. The ideal candidate would possess strong organizational and communication skills, as well as quick problem-solving skills.

Essential Duties/Major Accountability:
1. Communicating with customer¿s and installation crews to schedule milestones in an installation project
2. Maintains communications with the customer via phone and/or email to discuss how the installation process is going and acting as the key contact for the customer in regards to the entire job installation process
3. Inform customer of additional work needed which could increase the price
4. Entering notes into a customer¿s system-based profile whenever a change happens during the installation process from start to finish
5. Reviews photos taken by an installer to determine if job specification changes have been made, and if there are any issues that need to be reported
6. Problem solves and manages customer complaints when issues arise
7. Ensures the installation job is completed to the customer¿s satisfaction before closing out the job
Minimum Required Knowledge, Skills, & Abilities:

1. High-School Diploma or GED
2. Minimum of one year of professional administrative work experience
3. Minimum of one year of customer service experience
4. Basic math skills, must have the ability to calculate job costs

5. Basic computer skills, including familiarity with MS Office
6. Excellent communication skills; must be able to clearly communicate process expectations to customers
7. Excellent customer service skills; must be able to maintain professionalism and handle irate customers skillfully and tactfully
8. Great organizational skills
9. Able to multi-task
10. Must be able to work independently as well as part of a team
11. Problem solving abilities; must have the ability to use sound judgement to resolve issues and make suggestions on how to solve a problem

Additional Preferred Qualifications:
1. Some college preferred
2. Experience in project coordination or management
3. Experience in the home improvement industry

Physical Requirements:
1. Must be able to remain in a stationary position for prolonged periods
2. Requires the ability to move about inside the office
3. Must be able to move items weighing up to 25 pounds
4. Must be able to communicate effectively with staff, customers, vendors, and the public
5. Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer

Full-time, 40 hours per week/52 weeks per year. Standard hours may vary, but typical shifts may be M ¿ F, 8:00 - 5:00, 9:00 - 6:00 or 10:00 - 7:00. However, due to cyclical nature of position, some overtime, including evening and weekend hours, may be required to complete projects under deadlines.