Customer Service/Help Desk Manager
Direct Hire- 50K
You have prior success responding to customer service enquiries and work request for reactive maintenance services (electrical, plumbing, HVAC, handyman, cleaning and emergency services) and closing work tickets to the client¿s satisfaction. You excel at building relationships with sub-contractors. You are highly motivated, goal oriented, memorable and work independently without supervision. You are willing to be held accountable for agreed upon goals, manage your time well, have excellent listening and questioning skills and excel at leveraging technology to improve customer service and reduce cost. Have experience with the Microsoft suite of products, CAFM and CRM.
Experience with customer service and dispatching technicians and sub-contractors in one or more of the following industries is required: HVAC, Electrical or Plumbing,
Three to Five years of customer service experience with a track record of success
Live within SE Michigan
Flexible work schedule and work from home options
Healthcare Coverage Options- Medical, Pharmaceutical, Dental, Life & Disability
Personal Time Off
Monthly commissions for up-selling services
At Kelly, we connect great people with great companies.
We’re a leading advocate for nontraditional, independent workstyles, and we believe in the flexibility and tremendous growth opportunities they allow. That’s because the fear of getting “stuck” in a job is real. The reality of traditional work arrangements no longer fit the needs—or wants—of the evolving workforce, which is increasingly looking for ways to fit work into life.
We’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. Our employment opportunities span a wide variety of industries, companies, and locations around the world. Whether you’re looking for a temporary or contract position that fits your lifestyle, a project that leads to longer-term employment, or the full-time job of your dreams, Kelly can help you find what’s next for your career.
Connecting talented people to companies in need of their skills is at the very heart of what we do. That’s because in a world where nothing is permanent, job seekers and employers are continually asking, “What’s next?”
The next chapter in life and quest for advancement means careers are continually in motion. The next business strategy and journey for growth means employers are continually evaluating their workforce effectiveness. At Kelly, we’re always thinking about what’s next for job seekers and employers.
People today are choosing to work in independent ways—temporary, contract, freelance, and as gig workers—to gain experience, advance their careers, and achieve flexibility to pursue their passions. For employers, the task then becomes embracing this modern world of work and rethinking their talent strategy to harness the potential of all workers and work styles and their value in the workplace.
We help people ditch the script on the old ways of thinking and make the people-work connections that enable the growth job seekers and employers are striving for.
Providing specialty services
We’re proud to be a global specialty talent solutions provider to meet the needs of job seekers and employers.
Office and Light Industrial
Managed Service Provider And More
The people of Kelly—those working internally, behind the scenes to make it all happen—are unique in their understanding and commitment to helping others create better futures and helping companies compete, prosper, and grow. That’s because the work we do matters. Helping people transform their lives matters. Shaping the future of work matters.
So for the workers and companies who are always in pursuit of what’s next, we’re right there with you, writing the story of work together. Because what’s next is what matters. And what’s next is what we’re all about.