Customer Service/Maintenance Service Help Desk

  • Kelly Services
  • Jan 09, 2020
Full time Admin-Clerical Customer Service Facilities Installation-Maint-Repair Sales

Job Description

Customer Service/Help Desk Manager
Direct Hire- 50K

You have prior success responding to customer service enquiries and work request for reactive maintenance services (electrical, plumbing, HVAC, handyman, cleaning and emergency services) and closing work tickets to the client¿s satisfaction. You excel at building relationships with sub-contractors. You are highly motivated, goal oriented, memorable and work independently without supervision. You are willing to be held accountable for agreed upon goals, manage your time well, have excellent listening and questioning skills and excel at leveraging technology to improve customer service and reduce cost. Have experience with the Microsoft suite of products, CAFM and CRM.

Experience with customer service and dispatching technicians and sub-contractors in one or more of the following industries is required: HVAC, Electrical or Plumbing,

Three to Five years of customer service experience with a track record of success
Live within SE Michigan
Tech Savvy

Flexible work schedule and work from home options
Healthcare Coverage Options- Medical, Pharmaceutical, Dental, Life & Disability
Personal Time Off
Monthly commissions for up-selling services