Hospital Liaison, Customer Service

$15.00 hourly
  • Medical Service Company
  • Oct 09, 2019
Full time Customer Service

Job Description

DO YOU LOVE HELPING AND EDUCATING OTHERS? 

MEDICAL SERVICE COMPANY WANTS YOU TO JOIN OUR GROWING TEAM! 

CONSECUTIVE NORTHCOAST 99 AWARD WINNER, TOP PLACES TO WORK ! 

  • COMPETITIVE PAY!
  • BONUS POTENTIAL
  • PROMOTIONS FROM WITHIN, CAREER ADVANCEMENT
  • WORK LIFE BALANCE, FLEXIBLE HOURS
  • ONE ON ONE TRAINING AND DEVELOPMENT
  • FAMILY OWNED AND OPERATED
  • FULL TIME WITH BENEFITS!

 

Responsibilities and Duties:

 

  • Handles intake inquiries from Case Managers and intakes all pertinent customer order information including documentation required to meet coverage criteria.
  • Assists with in-hospital set-ups for home-going oxygen and other home-going modalities
  • Responds to questions posed by Case Managers and referral sources within the facility related to home-going equipment/supply needs, acting as a liaison between MSC and the facility staff
  • Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems while still in the facility
  • Markets our services to the Case Managers and other potential referral sources within the designated facility
  • Maintains open communications with all referral sources and documents with whom and with what frequency
  • Other duties as assigned. 

Qualifications:Education:  Graduate of an accredited high school or GED equivalence.

Experience/Knowledge/Skills/Physical Requirements:

  • Two years (minimum) of HME customer service experience strongly preferred.
  • Knowledge and understanding of intake implications of industry change.
  • Excellent skill sets in communication and customer relations.
  • Detail oriented with excellent interpersonal and organizational skills (a TEAM player).