Patient Case Management Specialist, Customer Service

$15.00 hourly
  • Medical Service Company
  • Oct 09, 2019
Full time Customer Service

Job Description

It’s a great time to JOIN OUR TEAM! 

  • DO YOU LOVE HELPING OTHERS?
  • DO YOU LIKE MAKING A DIFFERENCE?
  • DO YOU LIKE TO STAY BUSY AND TALK ON THE PHONE?
  • DO YOU ENJOY A CASUAL WORK ENVIRONMENT AND FRIENDLY CO-WORKERS?
  • COMPETITIVE PAY!
  • BONUS POTENTIAL
  • PROMOTIONS FROM WITHIN, CAREER ADVANCEMENT
  • WORK LIFE BALANCE, FLEXIBLE HOURS
  • WORK FROM HOME OPPORTUNITIES
  • ONE ON ONE TRAINING AND DEVELOPMENT
  • FAMILY OWNED AND OPERATED
  • FULL TIME WITH BENEFITS!

APPLY TODAY, WE ARE LOOKING FOR YOU! 

MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 65+ years! 

We are the proud winner of: 

HME Excellence Award - Best Home Medical Equipment Provider 

North Coast 99 Top Places to work! 

Our Case Management Specialists manage all tasks relative to in-house communication with our patients and referral sources. Full time position with benefits!  

  •  Medical/Dental Insurance
  •  Company provided life and AD&D insurance
  •  Short Term and Long Term Disability
  •  Tuition Reimbursement Program
  •  Employee Assistance Program (EAP)
  •  401k (with a matching program)
  •  Paid vacation and holidays

 Responsibilities & Duties: 

  • Answer incoming phone calls and intakes all pertinent customer order information including verification of Medicare and Medicaid coverage.
  • Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems.
  • Enters intake information into the computer to generate work order and prepares work orders for the following day’s route deliveries.
  • Confirms work orders once delivery is verified.
  • Other duties as assigned.

Education: Graduate of an accredited high school or GED equivalence 

Experience/Knowledge/Skills/Physical Requirements: 

  •  1-3 years experience Home Medical Equipment (HME) customer service with knowledge of insurance coverage guidelines preferred.
  •  Ability to multi-task in a fast-paced environment
  •  Detail and team oriented
  •  Effective communication (verbal and written) and organizational skills
  •  Proven computer proficiency, the use of multiple applications simultaneously