Sleep Coach, Inside Sales

  • Medical Service Company
  • Oct 09, 2019
Full time Sales

Job Description

DO YOU LOVE HELPING AND EDUCATING OTHERS? 

MEDICAL SERVICE COMPANY WANTS YOU TO JOIN OUR GROWING TEAM!

CONSECUTIVE NORTHCOAST 99 AWARD WINNER, TOP PLACES TO WORK ! 

  • COMPETITIVE PAY!
  • CASUAL WORK ENVIRONMENT
  • BONUS POTENTIAL
  • PROMOTIONS FROM WITHIN, CAREER ADVANCEMENT
  • WORK LIFE BALANCE, FLEXIBLE HOURS
  • WORK FROM HOME OPPORTUNITIES
  • ONE ON ONE TRAINING AND DEVELOPMENT
  • FAMILY OWNED AND OPERATED
  • FULL TIME WITH BENEFITS!

General:  Ensure patients receive outstanding service, education and resolution regarding CPAP Therapy by marketing the MSC ReFresh Program and promoting supplies necessary to gain/maintain optimal clinical outcomes. 

Reports To:  Inside Sales Manager

 Responsibilities and Duties:

  • Handles 40-60 patient calls per day, utilizing listening skills to ensure patient’s needs and concerns regarding their equipment or services are addressed. Assures that all requests are handled accurately and efficiently.
  • Promotes the MSC ReFresh Program by educating patients on the importance of changing out supplies on the clinically suggested and insurance approved schedules.
  • Converts 25-30% of inbound calls into Sales Orders and revenue, 10-15 total orders per day.
  • Identifies complimentary products that may benefit the patient while providing additional information about the equipment.
  • Understands insurance guidelines and coverage limits regarding CPAP Resupply.
  • Understands company Enterprise System necessary to enters orders, research patient inquires and status updates for new equipment.
  • Perform other duties as assigned. 

Qualifications:Education:  Graduate of an accredited high school. 

Experience/Knowledge/Skills/Physical Requirements:

  • Two years of progressively responsible customer service or inside sales experience preferred
  • Customer oriented with excellent oral and written communication skills.
  • Pleasant personality with excellent phone and interpersonal and organizational skills (a team player).
  • Ability to develop, organize and coordinate multiple patient lists and files.
  • Self motivated/Team Player
  • Works well in fast paced professional environment