Shelter Guest Services Associate

$24,960 yearly
  • COTS
  • 16630 Wyoming Avenue, Detroit, MI, USA
  • Dec 03, 2019
Full time Nonprofit-Social Services

Job Description

Execute effective support strategies that include regular communication with Housing Specialist/Coaches, daily observations, and advisement regarding budgeting, parenting, and community awareness to ensure the ultimate goal of obtaining safe, decent, and affordable housing.

Drive client progress by guiding clients by executing conflict resolution skills, strong problem solving skills, and a genuine desire to help and assist while proactively interceding when necessary to sustain forward momentum with all clients.

Identify specific barriers existing in the household with the intent to integrate effective tactics, solutions, and develop uniform practices over time that build on success and foster consistent delivery of service.

Base Job Requirements:

  • High School Diploma or GED required
  • College coursework in Human Services or related field preferred
  • 3 years of Customer Service experience
  • Intermediate/Proficiency computer skills
  • Ability to work flexible shifts, weekends and Holidays
  • Ability to lift maximum 50 lbs. and stand for long periods of time
  • Assist with ensuring the building and grounds are secure at all times
  • Strong written and oral communication skills working with diverse populations
  • Approved police clearance
  • Approved alcohol/drug screen