Experienced Service Advisor

  • The Suburban Collection
  • Ann Arbor, MI, USA
  • Sep 02, 2020
Full time Automotive

Job Description

Suburban is looking for an experienced advisor to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.

Responsibilities

  • Greet customers when they arrive at the service center
  • Consult with technicians about necessary repairs
  • Provide customers with in-depth information about available part and repair options
  • Answer questions about service outcome
  • Advise customers about warranty protections and potential cost savings
  • Help customers decide between trading in a car and fixing it through our shop
  • Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up

Qualifications

  • Advisor experience
  • Knowledge of automotive industry and parts
  • Excellent communication and organizational skills
  • Ability to communicate equally well with technicians, customers and senior management

What We Offer

  • Unparalleled training program - One of the top Sales and Service Training Programs in the area
  • Family-oriented work environment with an open-door policy
  • Opportunity to earn The Suburban Collection President’s Club Award
  • Vacation pay
  • Community-centric
  • Celebration of work anniversaries, birthdays, and new team members in our monthly newsletter, The Scoop
  • Almost limitless growth opportunities - 32 different automotive brands in over 44 locations
  • Ranked #26 on Crain’s 2017 Fast 50: Fastest-Growing Companies
  • 401k with company match
  • Maternity leave
  • Full benefits, medical, dental, vision, short-term disability insurance, company-paid life insurance - 2x annual income
  • Company-wide wellness program (open to all employees and spouses)
  • Company stability - 70 years, continual growth, largest auto group in Michigan, 14th largest in US, annual sales in excess of $2 billion in 2014