Retail Department Supervisor

$17.00 - $22.50 hourly
  • Bed Bath and Beyond
  • Nov 11, 2020
Full time Retail

Job Description

We live by a promise to our customers that we make it easy to feel at home. We’ve made enhancements to our store environment and implemented health and safety best practices to ensure a clean and safe shopping environment for customers and a safe workplace for our associates.

Here are some examples of the things that we are doing to make it easy to feel safe at work too.

- Reduced Hours
- Associate temperature checks before the start of every shift
- Providing our associates with public health guidance safety training recommendations and recommended supplies for use at work
- Social distancing measures ensured in workspaces and breakrooms.  Guidance provided to our customers for their safety and yours.
- Protective barriers at cash registers
- All stores follow rigorous cleaning procedures recommended by the public health guidance association.

As a Department Supervisor, you will be responsible for exceeding our customers’ evolving expectations by providing “best in class” customer service and a pleasant and fulfilling shopping experience. Successful candidates will be given the opportunity to offer our customers the widest range of quality housewares, home furnishings and much more!  We offer associate discounts, flexible schedules, ongoing training, and the potential for advancement.

The Department Supervisor oversees and directs the merchandising activities in an assigned area of the store. The Department Supervisor works in conjunction with the store team to ensure proper product presentation while driving sales results by ensuring a high level of customer service in a safe work environment.

Key Responsibilities :

  • Lead a merchandise department within the store by demonstrating advanced product knowledge and leading merchandise responsibilities (for example, restocking, organization and display, price changes)
  • Promptly and politely responds to customer inquiries and requests for support
  • Provide advanced knowledge of merchandise to customers, explaining features and differences between merchandise and providing purchasing advice to customers
  • Provide coaching and training to associates on team and throughout the store as needed
  • Execute activities related to store initiatives to offer customers additional products and services related to merchandise category (e.g., special sale items, credit card applications)
  • Interview all prospective candidates and trains and develops the associates within their department
  • Manage associate’s performance, annual review and progression within job catalog
  • Assigns tasks and monitor schedule/breaks for the associates within their department
  • Assists associate to provide increased service to customers in response to specific needs and requests
  • Troubleshoot and provide solutions for customer complaints, escalating to management when necessary
  • Perform additional duties as required including, but not limited to, stocking, freight processing, price changes and cart retrieval
  • Perform Leader On Duty responsibilities as needed

Education/Experience/Qualifications :

  • High School diploma or equivalent
  • 5-6 years of retail experience desired
  • Effective communication and customer service skills
  • Readily adjusts schedule, tasks, and priorities when necessary to meet business needs