Overview of Responsibilities: Supervises IT service team by overseeing day-to-day operations to ensure delivery of quality service by defining and monitoring service level agreements (SLAs) and key performance indicators (KPIs) for service quality, incident, and problem resolution. Supports SLA and KPI reporting for the entire IT team. Ensures change control, ticket management, and other policies and procedures are followed and evaluates areas for improvement.
Essential Duties & Responsibilities:
Essential Knowledge, Skills, and Abilities:
Essential Preparation and Experience:
Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more than 65 years. Following our mission of being a caring organization dedicated to promoting financial success for our members, we have grown to be the 6th largest Credit Union in Michigan. With 15 offices in Macomb, Oakland and Wayne Counties, MSGCU has 350 team members, 135,000 members, over $2 billion in assets, and has earned a 97% member satisfaction rating for the past ten years. We have also been honored as a Top Workplace by The Detroit Free Press seven years in a row.
If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!