CLERICAL SPECIALIST (CUSTOMER SERVICE)

DESCRIPTION OF MAJOR JOB DUTIES

Clerical Specialists (Customer Service) perform highly difficult, complex and responsible office work. In the Treasurer’s Office, typical duties and responsibilities may include: handling complex public contact work by providing excellent customer service in all aspects of tax-related needs to the general public; performing cashiering duties; reviewing and processing documents and tax-related payments for completeness, accuracy and conformance with required office practices of the Wayne County Treasurer’s Office and other duties as assigned. In the County Clerk’s Office, typical duties and responsibilities may include: accepting receipts, fees and payments from customers; issuing receipts and entering transactions and supporting data into the cash register; distributing and reviewing assignments of subordinates; maintaining statistics relative to work received and completed; entering entry of court orders, judgments and proceedings into the Court Case Management System and other duties as assigned. In the Office of the Sheriff, the Clerical Specialist (Customer Service) performs cashier duties such as handling money, assisting customers, reconciling registers and preparing deposits; reviewing documents from customers for accuracy and completeness; notarizing Sheriff’s Deeds and proofs of service, and performing other general clerical duties as assigned.

ELIGIBLE PERSONS

At the time of application and appointment, applicants must have:

 A high school diploma or its equivalent; AND

 At least four (4) years of full time paid clerical experience performing the following duties: data entry, processing and reviewing documents, handling public contact inquiries and maintaining files; AND

 At least one (1) year full-time paid cashiering experience.

NOTE: Completion of education at an accredited college or university may be substituted on a year for year basis for the required clerical experience. Proof of education must be submitted with application. Applicants must describe their experience and training in sufficient detail to allow evaluation of their acceptability under the above qualifications. Failure to do so will result in a rejection of their application.

SPECIAL CONDITIONS

In the County Clerk’s Office and the Sheriff’s Office, employees will be fingerprinted and/or must pass a national criminal background check before being placed in this position and periodically thereafter.

EMPLOYEES IN THE TREASURER’S OFFICE WILL BE REQUIRED TO WORK MANDATORY OVERTIME DURING THE TAX SEASON

EMPLOYEES MUST BE BONDABLE