Call Center Crisis Agent

  • Team Wellness Center
  • Remote
  • Jun 10, 2021
Full time Customer Service Health Care

Job Description

Team Wellness Center is currently seeking a highly motivated professional to serve as a Call Center Crisis Agent for our outpatient clinics in Detroit and Southgate (position located in Wyandotte). The Call Center Crisis Agent will serve as a front-line/initial contact with all incoming calls. Duties include, but are not limited to; answering calls, scribing, scheduling appointments, and providing excellent customer service; including but not limited to crisis scenarios. 

Qualifications:

  • High School diploma
  • Excellent organizational skills, proficient computer skills and ability to multi-task.
  • Professional phone etiquette and customer service skills
  • Dependable and team player