A Level III Field Engineer will use his/her technical expertise and individual judgment to provide customer-site servicing, installation and repair of complex electromechanical equipment and will maintain a high level of customer satisfaction through the use of data-driven tools, proactive attention to customer requirements and positive customer interactions. This position provides support to customers on operational or maintenance aspects of equipment, receives escalated customer concerns on technical and service related problems, diagnoses mechanical, hardware, software, and systems failures using established procedures, determines the most effective repair/resolution to minimize customer downtime, and prepares reports for analysis of product failure trends and serviceability issues. A Level III Field Engineer will also assist with onsite training and development of less experienced Field Engineers and serve as a focal point of communication between technical support, management, and the customer on technical issues and projects. This position requires the flexibility to work long hours and travel as necessary.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Required education and experience
[Indicate requirements that are job-related and consistent with business necessity]
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
If you are interested in becoming part of our team, have the experience and skills listed above and have a passion for this type of work, please visit our website https://career5.successfactors.eu/sfcareer/jobreqcareer?jobId=7321&company=gieseckede
Giesecke+Devrient Currency Technology America, Inc. offers a competitive salary and excellent benefits. Join us in shaping the future.
Giesecke+Devrient Currency Technology America, Inc. endeavors to make https://careers.gi-de.com/GieseckeDevrientCT accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at email@example.com.
Giesecke+Devrient Currency Technology America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
G+D Currency Technology is the market leader in creating innovative solutions for banknotes and banknote processing systems. As a trusted partner to casinos, central banks, financial institutions, banknote printers and cash-in-transit companies across more than 150 countries, we offer a full range of expertise and innovative technologies to improve security and efficiencies in the cash cycle.
Creating confidence in the printed value of a banknote is a challenge that G+D Currency Technology sets itself every day.