The following FULL-TIME position posting will be open through Saturday, April 3, 2021
MANAGER OF MOBILITY SERVICES
Salary Range $82,411.00 - $100,000.00 Annually
This position will work primarily Monday-Friday, Day Shift
Ann Arbor Area Transportation Authority is an Equal Employment Opportunity Employer
March 6, 2021 April 3, 2021 Employment Applications
After April 8, 2021 Interviews
The Manager of Mobility Services is responsible for ensuring that mobility services provided by the agency maintain the highest standards of safety, customer satisfaction, efficiency, and overall excellence in service delivery. Mobility services include all ADA-related service (A-ride, and fixed-route ADA passengers), NightRide, AirRide, FlexRide, and any other contracted services. The Manager provides leadership for the Mobility Services Department. The Manager will provide the leadership, management and oversight necessary to ensure the department has appropriate processes, procedures and systems in place to ensure the agency can make informed decisions, achieve its overall aims and run efficiently. The Manager of Mobility Services also provides department leadership as part of the Operations Division Team.
Direct reports include Paratransit Coordinator, Call Center Supervisor, and Travel Trainer.
Accountabilities and Essential Functions:
Lead and oversee all activities associated with mobility services delivery for the agency in order to advance the agency's overall direction, ensure compliance, and manage risks.
Provide senior leadership and supervision for the Mobility Services Department for the purpose of developing a high-performance team that can deliver services effectively and efficiently in a changing environment.
Ensure effective and efficient approaches to resource management throughout the department for the purposes of delivering agreed upon results.
Participate in senior agency leadership to ensure the development and success of the overall organization.
Knowledge, Skills, and Abilities:
Physical Demands Lift/Carry
Deputy Chief Executive Officer, Operations
The Ann Arbor Area Transportation Authority (TheRide) operates the public transit system for the greater Ann Arbor-Ypsilanti area. TheRide provides reliable, safe, affordable transportation services.
We offer a variety of service types including:
For more than 50 years, TheRide has been an essential resource in the Ann Arbor-Ypsilanti community. During that time we have continued to improve our rider experience, expand our service offerings, and progress forward. People rely on TheRide to connect with every part of their life, whether that's getting to work, school, or back home. Wherever you're going, you can count on TheRide to get you there.