MANAGER OF MOBILITY SERVICES

$82,411 - $100,000 yearly
  • Ann Arbor Area Transportation Authority
  • 2700 South Industrial Highway, Ann Arbor, MI, USA
  • Apr 13, 2021
Full time General Business Government Professional Services Transportation

Job Description

The following FULL-TIME position posting will be open through Saturday, April 3, 2021

MANAGER OF MOBILITY SERVICES

Salary Range $82,411.00 - $100,000.00 Annually 

This position will work primarily Monday-Friday, Day Shift

Ann Arbor Area Transportation Authority is an Equal Employment Opportunity Employer

HIRING PROCESS

  1. Applications will be reviewed as they are submitted.

March 6, 2021 April 3, 2021 Employment Applications

  1. Submit an Ann Arbor Area Transportation Authority Employment Application Form (on-line or paper), completed in its entirety.
  2. Apply on-line at theride.org
  3. Paper applications must be received in the AAATA office at 2700 S. Industrial Highway, Ann Arbor, MI 48104. Paper applications are available at the same address.
  4. Faxed or emailed applications will not be accepted.
  5. Applications not completed in their entirety will not be considered.

After April 8, 2021 Interviews

  1. Qualified candidates selected for an interview will be notified via telephone.
  2. Applicants who are not selected for an interview will receive notification they are no longer being considered.

 

JOB DESCRIPTION

SUMMARY/OBJECTIVE

The Manager of Mobility Services is responsible for ensuring that mobility services provided by the agency maintain the highest standards of safety, customer satisfaction, efficiency, and overall excellence in service delivery. Mobility services include all ADA-related service (A-ride, and fixed-route ADA passengers), NightRide, AirRide, FlexRide, and any other contracted services. The Manager provides leadership for the Mobility Services Department. The Manager will provide the leadership, management and oversight necessary to ensure the department has appropriate processes, procedures and systems in place to ensure the agency can make informed decisions, achieve its overall aims and run efficiently. The Manager of Mobility Services also provides department leadership as part of the Operations Division Team.

Direct reports include Paratransit Coordinator, Call Center Supervisor, and Travel Trainer.

Accountabilities and Essential Functions:

Lead and oversee all activities associated with mobility services delivery for the agency in order to advance the agency's overall direction, ensure compliance, and manage risks.

  • Oversees the contracts for paratransit and other mobility services, ensuring effective, reliable and courteous service. Maintain and strengthen the agency's reputation for excellence in service delivery.
  • Oversee the contractor's compliance with vehicle and facility maintenance to ensure effective and efficient practices in safety and asset management.
  • Contribute to a culture of teamwork, continuous improvement, collaboration and proactive problem solving. Provide leadership for major change initiatives and improvements in order to enhance service delivery.
  • Foster excellent communications, working relationships and personal connections with agency and contract employees.
  • Foster excellent relationships with outside stakeholders including operational staff in nearby local government in order to enhance service delivery, advance agency objectives and maintain the agency's credibility.
  • Assist with reporting for agency-wide compliance (i.e. FTA Triennial Review, NTD reporting), and lead coordination as required.
  • Limit the agency's exposure to risk, proactively identifying risks and establishing internal controls and mitigations.
  • Ensure the integrity of resource allocation and budgets. Proactively work to coordinate resource priorities. Develop and utilize performance metrics to monitor performance of operations.

Provide senior leadership and supervision for the Mobility Services Department for the purpose of developing a high-performance team that can deliver services effectively and efficiently in a changing environment.

  • Model and promote appropriate behaviors to foster a positive workplace culture.
  • Inspire staff to enhance employee engagement. Help staff to understand the agency's common purpose, values, ideals, and goals. Help staff to understand how their role contributes to the overall success of the team and impacts in the community. Translate the agency's strategic direction into departmental strategies.
  • Encourage reflection and innovation in order to create an atmosphere of learning, growth and continuous improvement. Identify emerging trends, challenges and opportunities. Assist with change leadership.
  • Ensure effective communication and coordination within the department, and between the department and other parts of the organization. Establish cross-functional teams as needed.
  • Foster delegation, empowerment and collaboration for staff in order to encourage staff growth, organizational productivity and superior results.
  • Ensure recognitions and celebrations to enhance employee engagement, pride, loyalty, and commitment to team and community (espirt de corps).
  • Help staff reach their potential in order to enhance individual and organizational capacity. Provide clear expectations, coaching and feedback to direct reports in order to build on strengths, and foster learning and continuous improvement. Hold staff accountable for decisions, behaviors and actions. Establish employee development and succession plans.
  • Build strong working relationships with the Deputy CEO, staff, stakeholders, and partners.

Ensure effective and efficient approaches to resource management throughout the department for the purposes of delivering agreed upon results.

  • Work to ensure the department delivers agreed-upon results with the appropriate balance of quality, cost and timeliness. Oversee implementation of key projects or initiatives.
  • Establish and recommend appropriate allocation of people and resources to ensure successful and efficient service delivery to customers. Recruit, hire and train direct reports to ensure the department is positioned with the necessary talent and skills.
  • Establish and recommend appropriate policies, processes, procedures, and systems to help effectively and efficiently handle workload. Ensure all are documented clearly.
  • Demonstrate strong fiscal management including overseeing budgets, monitoring and managing financial resources, deadlines, and performance measures.
  • Lead business planning ensuring clear goals, alignment and team understanding.
  • Ensure compliance with all relevant agency, regulatory, legislative and policy requirements, including those related to safety and privacy, confidentiality and record management. Ensure appropriate risk, asset, and liability management actions.
  • As delegated by the immediate supervisor, arrange/negotiate contracts, agreements, partnerships and other undertakings with outside organizations, ensuring the parameters of Authority policies are met.

Participate in senior agency leadership to ensure the development and success of the overall organization.

  • As a member of the Senior Management Team help to clarify and implement the agency's strategic direction, administrative policies and decisions as required.
  • Operate as an interface between Senior Management Team and staff in order to foster strong and effective vertical and lateral communications and information flow.
  • Ensure intra and inter-departmental communication and collaboration to clarify expectations, resolve misunderstandings, maximize integration, minimize overlaps, leverage economies of scale, improve overall organizational capabilities, and realize efficiencies. Support cross-functional teams as needed.
  • Perform other leadership duties, as assigned. This may include acting for this position's immediate supervisor.

Knowledge, Skills, and Abilities:

  • Bachelor's Degree from an accredited four-year college or university in operations, logistics, Business Administration, Public Administration, or related field; an appropriate combination of education, training, and experience will be considered.
  • Minimum of 3 years of supervisory experience required.
  • Minimum of 5 years of progressively more responsible leadership roles related to operations, preferably in a public transit agency, large operational agency, government, or similar environment.
  • Experience with paratransit transportation operations and ADA regulations for transportation is required.
  • Experience with Federal Transit Administration programs and requirements is strongly desired.
  • Ability to analyze, recommend, and implement solutions to complex operational problems and issues.
  • Considerable knowledge and skill in preparation, development and administration of short- and long-range, strategic operational plans, complex and comprehensive reports and documents.
  • Ability to communicate effectively verbally and in writing; ability to establish and maintain effective working relationships with employees, Board members and the public.
  • Perform without close supervision.
  • Ability to plan, direct and supervise the work of employees to obtain efficient and effective results.
  • Perform as an effective team player.

Physical Demands:

Physical Demands Lift/Carry

  • Stand- Occasionally - Less than 10 lbs- Occasionally
  • Walk- Occasionally - 10 - 29 lbs- Occasionally
  • Sit- Frequently - 30 - 59 lbs- Rarely
  • Use of Hands/Fingers- Constantly - 60 - 100 lbs- Not Applicable
  • Reach- Occasionally Push/Pull
  • Climb- Rarely - Less than 10 lbs- Occasionally
  • Crawl- Not Applicable - 10 - 29 lbs- Occasionally
  • Squat or Kneel- Occasionally - 30 - 59 lbs- Rarely
  • Bend- Occasionally - 60 - 100 lbs- Not Applicable

Reports to:

Deputy Chief Executive Officer, Operations