Sales Account Manager

  • ProQuest
  • Remote
  • May 19, 2021
Full time Sales

Job Description

Sales Account Manager

Job Details


Innovative Interfaces – Who we are…
Innovation is in our name and our future: We enable libraries to thrive by investing in people, services, partnerships, and technologies to create remarkable library experiences. Come help us redefine the future of Libraries. With a history of leadership and innovation in library management, automation and discovery over the last 40 years, Innovative Interfaces is once again transforming itself. At Innovative Interfaces we are on a mission to improve the experience for librarians and patrons in the communities they serve, both in academia and the public space.

Sales Account Manager- Southeast Territory 

In this position, you will also…

  • Establish and maintain business relationships with appropriate level personnel.
  • Manage an assigned set of existing customer accounts, including developing and managing the business relationship with those accounts.
  • Create and execute account plans which include financial objectives for strategic accounts.
  • Achieve customer satisfaction goals.
  • Create consulting services opportunities and engage other Innovative resources to achieve the customers’ goals.
  • Provide data to Product Management regarding product requests for such strategic accounts.
  • Manage the client contract renewal process.
  • Provide regular feedback to Product Management concerning market trends and product and services ideas.
  • Establish and maintain a system of regular communication with clients to include phone calls and onsite visits.
  • Create call/visit reports to document findings and to communicate internally.
  • Ensure knowledge of each client’s solution and how the solution is used by the client.
  • Perform business process reviews on a regular basis with clients to ensure client is receiving value, offer suggestions for improvement and other Innovative products and services that will increase the value to the client.
  • Solicit other Innovative resources as required to address client issues and needs.
  • Monitor client customer support issues and act as a proxy as necessary to facilitate resolution.
  • Ensure clients are aware of Innovative events that would benefit the client.
  • Ensure clients are aware of new product and service offerings

You might be a fit if…

  1. You pride yourself on your creativity and ability to build strong relationships with your clients
  2. You’re driven to be your best by competitive financial incentives
  3. You want to work with an industry leader, selling some of the top products in the space

This job may not be a fit if...

  1. You’re not comfortable managing 150-200+ accounts
  2. If you do not have software sales experience

Qualified Candidates must have…

  • Bachelor’s degree related to sales and or marketing is strongly preferred
  • Minimum 3 years of experience with managing external client relationships
  • Software or Enterprise Software experience
  • Excellent verbal and oral communications skills
  • Excellent customer relationship management skills
  • Strong organizational and problem-solving skills
  • Strong presentation skills

Superstar Candidates will ALSO have…

  • Library software sales experience
  • Experience selling multiple solutions to customers

Other important information about this position 

  • This is a remote position and will require up to 50% travel.
  • This position will be responsible for sales into public libraries, academic institutions, and government agencies.
  • Although duties are typically performed during normal business hours, occasional off-hours work may be required.

   More to love about becoming an Innovative employee!

  • We offer professional development opportunities with a significant focus on providing ongoing training
  • We offer a competitive benefits package
  • We work together to contribute to our local communities through organized volunteering, donations to local libraries, and much more.
  • Our employee population is smart and highly collaborative

At Innovative, we put people first. If you are a true Sales Account Manager at heart, please consider joining the team changing the future of libraries!

 Innovative Interfaces (a ProQuest company) is an Equal Opportunity and Affirmative Action employer.  It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.