8 jobs found

Overview of Responsibilities : Supervises IT service team by overseeing day-to-day operations to ensure delivery of quality service by defining and monitoring service level agreements (SLAs) and key performance indicators (KPIs) for service quality, incident, and problem resolution. Supports SLA and KPI reporting for the entire IT team. Ensures change control, ticket management, and other policies and procedures are followed and evaluates areas for improvement. Essential Duties & Responsibilities: Delivers a superior  member experience  by building strong relationships to effectively supervise the IT service team. Ensures a consistent approach to service delivery, member and team member satisfaction, operational, and people management. Advises and consults with IT team members and organizational stakeholders on expectations, requirements, and potential issues related to service integration and operations in order to deliver member-centric solutions....

Healthcare Software Implementation Manager   The Healthcare Software Implementation Manager is responsible for the implementation, planning, development and maintenance related to software implementation projects. This position will play an active role in complex projects such as software implementations, data archiving/scripting and upgrades as a business/technical collaborator, subject matter resource, and task/assignment resource. Responsibilities: Coordination for iDoc upgrades & maintenance Creates scope statements, defining size and planning parameters of projects or multiple groups/ tasks. Daily customer end user support. Daily Server and data traffic support. Documents change control and system problems according to departmental procedures. Documents requirements, defines scope, objectives, and formulates systems to parallel business strategies. Interface integration support for customers. Maintains software maintenance and...

Service Desk Analyst I (English and Spanish Fluency) The Service Desk Analyst I will be supporting both English and Spanish speaking end users and is required to be bilingual. The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. Weekend availability is required to apply. Responsibilities:  Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/group Assist in the resolution of user and support issues among company sites to ensure...

Service Desk Analyst I-NIGHT SHIFT The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. The NIGHT SHIFT schedule will be a nine hour shift  with an hour unpaid lunch. Days off will be dependent of business needs.  Five consecutive regularly scheduled work days is the maximum  with a start time between 6:00 pm and 10:30 pm.  Weekend availability is required to apply. Responsibilities:  Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate...

Service Desk Analyst I-DAY SHIFT The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. The DAY SHIFT schedule will be a nine hour shift  \with an hour unpaid lunch. Days off will be dependent of business needs. Five consecutive regularly scheduled work days is the maximum with a start time between 6:00 am and 10:30 am.  Weekend shifts are required to apply. Responsibilities:  Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate...

Service Desk Analyst I-AFTERNOON SHIFT The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. The AFTERNOON SHIFT schedule will be a nine hour shift  with an hour unpaid lunch. Days off will be dependent of business needs. Five consecutive regularly scheduled work days is the maximum with a start time between 11:00 am and 5:30 pm.  Weekend availability is required to apply. Responsibilities:  Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to...

Currently, Meijer is seeking a Solution Architect for the Meijer Enterprise Data and Analytics team. The Solution Architect acts as a senior level technical and functional expert, partnering with business and IT stakeholders at all levels to identify architectural solution options and map value streams. The lead Solution Architect is responsible for using solution architecture practices and techniques to deliver measurable business outcomes in a large-scale, complex organization. What You'll be Doing: Evaluates architectural options and defines overall architecture of the system, ensuring commonality across systems. Defines non-functional requirements including performance monitoring, alerting and code management and ensuring alignment with technology best practices and SLAs. Determines major elements and subsystems and defines interfaces as well as architectural runway. Partnering with all areas of the business involved in the Data and Analytics space....

Currently Meijer is seeking a Cloud Engineer to participate in the journey from On-Premise to Cloud in the areas of best practices, cost optimization, monitoring, operations, and support. As a Cloud Engineer, you will monitor cloud systems to ensure they are operating efficiently, assess deployed systems looking for opportunities for optimization, ways to improve the processes including monitoring and analytics, and investigate anomalies in behavior or cost.   Must have Microsoft Azure experience engineering in an enterprise environment. This position is not eligible for sponsorship or transfer of sponsorship.   What You’ll be Doing: Responsible for day to day operations of software and systems running on Microsoft Azure Including the installation, configuration, monitoring and maintenance of systems, software, and other related Azure services  Use ticketing system to assist internal customers with issues and status information  Perform...