Service Desk Analyst I-DAY SHIFT
The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. The DAY SHIFT schedule will be a nine hour shift with an hour unpaid lunch. Days off will be dependent of business needs. Five consecutive regularly scheduled work days is the maximum with a start time between 6:00 am and 10:30 am. Weekend availability is required to apply.
Responsibilities:
Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps
Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/group
Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
Routinely contribute to the Knowledge Base
Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
Participate in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as needed
Knowledge, Skills, and Abilities (KSAs):
Knowledge of Citrix and VPN
Basic typing skills
Strong listening, verbal, and written communication skills
A strong sense of urgency and the ability to multi-task effectively with attention to details
Well-developed organizational, communications and time management skills
A strong business maturity and professionalism is essential
Ability to troubleshoot, analyze and resolve customer concerns
High technical aptitude and strong PC literacy skills including function and capabilities
Ability to work independently as well as part of a team and function well under pressure
Education and Experience:
High School diploma (Associates Degree in CS/IT Preferred) or equivalent required and 0 to 1 years in a service desk environment
Previous experience working within a major clinical EMR application (Epic, Cerner, Allscripts, etc) is preferred
HDI Support Center Analyst Certification will be required of you to complete within a year of your transition/hire date
Sep 09, 2019
Full time
Service Desk Analyst I-DAY SHIFT
The Service Desk Analyst I provides quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, tracks calls and enters solution data and follow through on resolution with end users. The DAY SHIFT schedule will be a nine hour shift with an hour unpaid lunch. Days off will be dependent of business needs. Five consecutive regularly scheduled work days is the maximum with a start time between 6:00 am and 10:30 am. Weekend availability is required to apply.
Responsibilities:
Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps
Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/group
Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
Routinely contribute to the Knowledge Base
Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
Participate in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as needed
Knowledge, Skills, and Abilities (KSAs):
Knowledge of Citrix and VPN
Basic typing skills
Strong listening, verbal, and written communication skills
A strong sense of urgency and the ability to multi-task effectively with attention to details
Well-developed organizational, communications and time management skills
A strong business maturity and professionalism is essential
Ability to troubleshoot, analyze and resolve customer concerns
High technical aptitude and strong PC literacy skills including function and capabilities
Ability to work independently as well as part of a team and function well under pressure
Education and Experience:
High School diploma (Associates Degree in CS/IT Preferred) or equivalent required and 0 to 1 years in a service desk environment
Previous experience working within a major clinical EMR application (Epic, Cerner, Allscripts, etc) is preferred
HDI Support Center Analyst Certification will be required of you to complete within a year of your transition/hire date
Responsible for inspecting gears, castings, and forgings. Metal Defense parts. Will be programming a Bronn & Sharp CMM with PC-DMIS. This individual will be responsible for 1 st piece part approvals. Strong GD&T experience. Will be performing Gauge R&R and PPAP studies. They will be running CMM’s and reading the printouts/dimensional readouts from the report. Addressing issues, making changes, communication with machinist etc. Must be familiar with all manual inspection equipment (micrometers, calipers, height gauges etc.)
Job Requirements:
CMM Programming
PC Dmis software
1 st piece part approval
Gauge R&R Studies
GD&T
Sep 09, 2019
Full time
Responsible for inspecting gears, castings, and forgings. Metal Defense parts. Will be programming a Bronn & Sharp CMM with PC-DMIS. This individual will be responsible for 1 st piece part approvals. Strong GD&T experience. Will be performing Gauge R&R and PPAP studies. They will be running CMM’s and reading the printouts/dimensional readouts from the report. Addressing issues, making changes, communication with machinist etc. Must be familiar with all manual inspection equipment (micrometers, calipers, height gauges etc.)
Job Requirements:
CMM Programming
PC Dmis software
1 st piece part approval
Gauge R&R Studies
GD&T
Job Description:
We want to hire engineers, not language specialists. Therefore, we’re more focused on where you stand on programming fundamentals, including common data types, design patterns, and data structures; object-oriented design principals; experience with unit testing; modern version control flows; functional programming; and comfort level on the command line.
Solve problems by crafting software solutions using maintainable and modular code that you would be proud to show to colleagues (which you will for code reviews).
Participate in daily team standup meetings where you’ll give and receive updates on the current backlog and challenges.
Participate in code reviews.
Write unit, functional, acceptance, and/or user tests.
Challenge your fellow team members to grow and enhance our team with new, diverse talent
Open to any level of experience
Job Requirements :
Education:
Bachelor’s degree or equivalent experience
Work Experience:
Required:
Development experience with such technologies as: .NET, PHP, C#, NodeJS, Angular, and React.
Focused on where you stand on programming fundamentals, including common data types, design patterns, and data structures; object-oriented design principals; experience with unit testing; modern version control flows; functional programming; and comfort level on the command line.
Knowledge of or experience in automation (CI/CD) and unit testing
A willingness to learn new languages and technologies
Bring the fundamentals and we’ll train you on the right tool for the job.
Desired:
Experience with REST
Involvement with cloud applications, specifically those build on AWS or Azure
Experience working with containers
Experience with NodeJS and/or ProgressDB
Job Type:
This is a full time position
Aug 26, 2019
Full time
Job Description:
We want to hire engineers, not language specialists. Therefore, we’re more focused on where you stand on programming fundamentals, including common data types, design patterns, and data structures; object-oriented design principals; experience with unit testing; modern version control flows; functional programming; and comfort level on the command line.
Solve problems by crafting software solutions using maintainable and modular code that you would be proud to show to colleagues (which you will for code reviews).
Participate in daily team standup meetings where you’ll give and receive updates on the current backlog and challenges.
Participate in code reviews.
Write unit, functional, acceptance, and/or user tests.
Challenge your fellow team members to grow and enhance our team with new, diverse talent
Open to any level of experience
Job Requirements :
Education:
Bachelor’s degree or equivalent experience
Work Experience:
Required:
Development experience with such technologies as: .NET, PHP, C#, NodeJS, Angular, and React.
Focused on where you stand on programming fundamentals, including common data types, design patterns, and data structures; object-oriented design principals; experience with unit testing; modern version control flows; functional programming; and comfort level on the command line.
Knowledge of or experience in automation (CI/CD) and unit testing
A willingness to learn new languages and technologies
Bring the fundamentals and we’ll train you on the right tool for the job.
Desired:
Experience with REST
Involvement with cloud applications, specifically those build on AWS or Azure
Experience working with containers
Experience with NodeJS and/or ProgressDB
Job Type:
This is a full time position
Required Education: High School Diploma
Recommended Education: Bachelor’s degree
Minimum Experience: 3 years
Required Certifications: MCSA Server 2012/2016, CompTIA Security+
Recommended Certifications: VMware Certified Associate (DataCenter)
Required Clearance: Must currently have a DoD Top Secret security cleara nce
Description: Under general supervision, candidate is responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation. Ensures the reliability and performance of the application, schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Responsible for file maintenance, control, and product support and facilitates change control, problem management, and communication among architects, engineers, and analysts. Prepare and deliver presentations and briefings as required. Candidate oversees and manages new and existing projects/initiatives, as well as overall infrastructure support to ensure compatibility and interoperability between multiple environment changes/IT projects.
Aug 26, 2019
Full time
Required Education: High School Diploma
Recommended Education: Bachelor’s degree
Minimum Experience: 3 years
Required Certifications: MCSA Server 2012/2016, CompTIA Security+
Recommended Certifications: VMware Certified Associate (DataCenter)
Required Clearance: Must currently have a DoD Top Secret security cleara nce
Description: Under general supervision, candidate is responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation. Ensures the reliability and performance of the application, schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Responsible for file maintenance, control, and product support and facilitates change control, problem management, and communication among architects, engineers, and analysts. Prepare and deliver presentations and briefings as required. Candidate oversees and manages new and existing projects/initiatives, as well as overall infrastructure support to ensure compatibility and interoperability between multiple environment changes/IT projects.
Long term position in Lansing, MI
GDI is seeking a Business Analyst to assist with multiple initiatives and operational support activities for our client, dept. of education at the State of MI. This is a full-time position with GDI and selected candidates may expect salary up to ***,000 with excellent benefits such as BCBS health insurance from day 1. Job Duties:
Operational Support: The Business Analyst will be managing work requests to support operational support needs for web applications. This role is the liaison between the technical team and the business client. These are non-critical systems for MDE. This will be about 50% of the time for this resource.
Research: The Business Analyst will research for the modernization of the current Educator Certification system. Responsibilities will include research of existing solutions within the educational business sector and documenting high level business requirements. Information learned from research will determine roadmap for a new solution. This position may have a role in the project for the new solution, as well as a Lean Process Improvement assessment. This will be about 25% of the time for this resource.
System Security Plans: The Business Analyst will support the completion of System Security plans (SSP) for new projects and existing projects, using the State’s enterprise tool. Responsibilities include collaboration with the business clients and security liaison to analyze and complete the security controls (based on NIST standards). This will be about 25% of the time for this resource.
Required/Desired Skills
5 years’ experience as a Business Analyst working in a professional, large organization
5 years’ experience in conducting meetings, communicating at a level appropriate to the audience, making oral and written reports and presentations
3 years’ experience in completing targeted research and documenting results
3 years’ experience in a role, as a business analyst, supporting a software development project
3 years’ experience working as a liaison between the development team and project manager or business client in a software development project
Solid knowledge and understanding of the Software Development Lifecycle
Project management skills and knowledge in project management and related methodologies is desired
Experience with Microsoft SharePoint is desired
Experience with Microsoft Team Foundation Server or DevOps, using Work Item Tracking is desired
Knowledge of System Security Standards, such as NIST, FedRAMP or SOCC2 is desired
3 professional and recent references are required.
Able to appear for an in-person interview in Lansing, MI
You may send your resume to applicant@gdii.com
Sep 10, 2019
Full time
Long term position in Lansing, MI
GDI is seeking a Business Analyst to assist with multiple initiatives and operational support activities for our client, dept. of education at the State of MI. This is a full-time position with GDI and selected candidates may expect salary up to ***,000 with excellent benefits such as BCBS health insurance from day 1. Job Duties:
Operational Support: The Business Analyst will be managing work requests to support operational support needs for web applications. This role is the liaison between the technical team and the business client. These are non-critical systems for MDE. This will be about 50% of the time for this resource.
Research: The Business Analyst will research for the modernization of the current Educator Certification system. Responsibilities will include research of existing solutions within the educational business sector and documenting high level business requirements. Information learned from research will determine roadmap for a new solution. This position may have a role in the project for the new solution, as well as a Lean Process Improvement assessment. This will be about 25% of the time for this resource.
System Security Plans: The Business Analyst will support the completion of System Security plans (SSP) for new projects and existing projects, using the State’s enterprise tool. Responsibilities include collaboration with the business clients and security liaison to analyze and complete the security controls (based on NIST standards). This will be about 25% of the time for this resource.
Required/Desired Skills
5 years’ experience as a Business Analyst working in a professional, large organization
5 years’ experience in conducting meetings, communicating at a level appropriate to the audience, making oral and written reports and presentations
3 years’ experience in completing targeted research and documenting results
3 years’ experience in a role, as a business analyst, supporting a software development project
3 years’ experience working as a liaison between the development team and project manager or business client in a software development project
Solid knowledge and understanding of the Software Development Lifecycle
Project management skills and knowledge in project management and related methodologies is desired
Experience with Microsoft SharePoint is desired
Experience with Microsoft Team Foundation Server or DevOps, using Work Item Tracking is desired
Knowledge of System Security Standards, such as NIST, FedRAMP or SOCC2 is desired
3 professional and recent references are required.
Able to appear for an in-person interview in Lansing, MI
You may send your resume to applicant@gdii.com
